Respond on Chat and Messenger
Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our free mobile app as well.
Enable Bots and increase sales
Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!
Set up in less than 30 seconds
Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!
About Tidio ‑ Live Chat & Chatbots
Are you looking for a tool that would increase your customers’ satisfaction, boost sales, and is available for free? You’ve come to the right place!
Tidio uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.
Reply to your customers’ queries instantly and increase sales by as much as 40%
By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.
Bots will respond to your customers’ queries when you’re not able to
Customers of online stores demand immediate responses to their questions. Nobody can be available 24/7. Except for Bots, that is! Bots automatically reply to 43% of the most popular inquiries. Right after registering, with a few clicks of the mouse, you’ll be able to add Bots that will check product availability, inform about delivery status, and give the estimated delivery time. When faced with an issue, the Bot will transfer the conversation to an operator.
No more abandoned carts and lost sales, thanks to dedicated tracking and Bot that will solve your customers’ issues 24/7
Imagine being able to chat with every customer who abandons their cart in your store, around the clock. You can ask about their reasons for not going through with a purchase. If it helps, you can also offer them discounts and save as much as 60% of the transactions. This is how the Abandoned Cart Bot works.
No matter how your customer gets in touch, you will always be able to respond thanks to e-mail and Messenger integration
How many times have you missed a customer’s message that was sent through a channel you haven’t been checking frequently? In Tidio, you’ve got all your channels in one place -- you’re always able to reply to messages. If you’re often away from your computer, we’re also giving you our free mobile app.
A modern widget design that suits any website
When designing the widget, it was our goal to make it gorgeous and suitable for any website. Dozens of thousands of sites that use Tidio have shown us that we’ve done a good job. You can adjust your own widget to the colour scheme of your store.
Tidio is also:
- The option to support multiple languages;
- One of the highest-rated mobile app providers for iOS/Android in the industry;
- Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
- Rich widget customisation options;
- The option to see what your visitor is typing in real time;
- Fantastic 24/5 support;
- Support for 20+ integrations.
- Google Analytics,
See the app in action
Explore how the app works in an example store.View example store
$10 for any further operator
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
TCH Hardware (Development)
This app is great, even with just the free basic plan it a whole package if you have a smaller store. Love the chatbots and how they're able to pull info from orders and shipping locations from Shopify automatically without staff help. Their support is also great! I use it so much they're probably sick of me but they always resolve the issue.
Thank you so much for the 5 stars and such a thoughtful review with kind words for our team! :)
I have a question please about the chatbots monthly limit: Are the chatbots counted only if the visitor interacted and responded the chatbot or for each every user who receives the message?
Thank you for the review! :)
A single "use" of a chatbot is essentially a single time a chatbot is activated. For example, if you have the "Welcome new visitors" bot, it is activated (used) for every single new visitor who enters your site. You can also have different types of bots, e.g. bots that get activated only on specific pages, or when the visitor returns to the site, or when an operator (like you or me) does not respond within some time.
Please remember that Tidio is free forever by default - the paid plans are optional and expand the features of your Tidio account. We have two upgrades: Communicator and Chatbots, and you can purchase one of them or both if you prefer. You can see detailed information about our pricing and current options under this link:
LUX SPA SHOP
great app, easy to integrate. good to organize and definitely can increase conversion rate when customers are better taken care.
Thank you so much for the 5 stars, we appreciate it!