Tidio Live Chat & AI Chatbots

Name: Tidio Live Chat & AI Chatbots
Brand: TIDIO LLC
Rating: 4.7 (1922 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.7 (1,922)
Developer: TIDIO LLC

Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Talk to your visitors on live chat – quickly solve problems and sell proactively
Work alongside our Lyro AI bot to automatically solve your customers' questions
Preview carts, check order history, and recommend products directly in the chat
Add Tidio to your Shopify store in seconds – just click Add App
Manage and resolve customers' requests with a simple ticketing system

Highlights: Popular with businesses in United States; Works with the latest themes

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Works with

Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, Judge.me

Pricing

Free

Live Chat - conversations with 50 users
Flows: with up to 100 visitors/mo
Ticketing
Mobile app
Social media integrations

Customer Service

$29 / month

or $290/year and save 17%

100 conversations for $29, 250 - 1000 conversations for $59

All Free plan features
Analytics
Live visitors list
Operating hours
Tidio AI reply assistant
Live chat support (24/5)

7-day free trial

Flows

$29 / month

or $290/year and save 17%

Reach up to 40k visitors. Upgrade as you grow.

All Free plan features
Automation analytics
Chatbots templates
Visual chatbot builder
No Tidio branding (add-on)
Live chat support (24/5)

7-day free trial

Lyro AI Chatbot

$39 / month

or $390/year and save 17%

Reach up to 200 Lyro conversations. Upgrade as you grow.

All Free plan features
Website scrapper
Lyro tasks
Native Shopify actions
No Tidio branding (add-on)
Live chat support (24/5)

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,922)

Overall rating

4.7

Counts per rating level

88% of ratings are 5 stars
1.7K
6% of ratings are 4 stars
113
1% of ratings are 3 stars
26
2% of ratings are 2 stars
32
3% of ratings are 1 stars
59

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

October 28, 2024

every store needs a chat function and this one is great with good support

Anhem

United States

Over 3 years using the app

TIDIO LLC replied November 6, 2024

Hello there, this review made our day!

October 31, 2024

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance

United States

24 days using the app

TIDIO LLC replied November 6, 2024

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.