Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Free plan available. Additional charges may apply.
Rating (4.7)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

July 14, 2014

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Integrates with

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

An all-in-one customer experience solution with live chat, chatbots, and multichannel communication.

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! more
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Use pre-made chatbot strategies to solve problems and increase sales
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in 30 seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system

Pricing

Free

Free

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/month

or $190/year and save 17%

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$19/month

or $190/year and save 17%

2,000 visitors with bot interaction for $29, 5,000 for $49, up to 40,000 for $139

  • All Free plan features
  • Chatbots - 1,000 visitors included
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$329/month

or $3,290/year and save 17%

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

Free

Free

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/month

or $190/year and save 17%

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$19/month

or $190/year and save 17%

2,000 visitors with bot interaction for $29, 5,000 for $49, up to 40,000 for $139

  • All Free plan features
  • Chatbots - 1,000 visitors included
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$329/month

or $3,290/year and save 17%

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,606 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
Edited March 16, 2023

I love this app so much. The smart way to talk with customers. Few video lessons + live chat with the support team, and I have a beautiful and helpful chatbot)))

My Queen
United States
Time spent using app: 5 months
March 15, 2023

Great intergration, Excellent customer service. I need help with the coding and I didnt even need to install it since it was a plugin. Thanks for your help!

Universal Fate
Australia
Time spent using app: About 2 hours
March 15, 2023

Helpful app, top-rated support! The chat is helping me to be in front of the customers anytime! Thank you!

tabselect
United States
Time spent using app: About 2 years

About this app

Launched

July 14, 2014

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

Integrates with

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

Built by TIDIO LLC

About TIDIO LLC

4.7 average rating

8 years building apps for the Shopify App Store

Support

Send a message

+1 (415) 429-6331

support@tidio.net

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