TikShop: Feed & Omega Pixel

TikShop: Feed & Omega Pixel

Reviews (295)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pixel setup and tracking, noting its user-friendly interface and seamless Shopify integration. The support team is praised for their responsiveness and 24/7 availability, making it a reliable choice across different time zones. Additionally, the app enhances e-commerce activities with robust campaign management tools and accurate data tracking, crucial for optimizing TikTok advertising efforts.

September 7, 2022

Tracy is definetly more than down to help you at any minute. Fast and super friendly, do not hesitate to ask help from her.

VINTAGE YARD
Spain
1 day using the app
Omega replied September 7, 2022

WOWOOWWO!!! Thanks, big time for the kind words! 🙌🙏🏻🙌🙏🏻🙌🙏🏻
It means a lot to the team!
Tracy and Omega TikTok Multi Pixels team

December 10, 2021

Suppor did a great job helping me through my user error. Explained everything in great detail and I was able to use multiple pixels across different sites all within the same ad account. The Shopify setup only limits you to 1 business account connected to 1 store. This forces you to set up a new Business Manager for each website which isn't ideal.

Maison Viano
United States
About 18 hours using the app
Omega replied December 12, 2021

Hi Maison Viano,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Feel free to contact our customer service team if you have any questions at all via live chat or email. We’re very grateful for customers like you and hope you stick with us for years to come!
Thanks again!
Kaylee - Omega team

August 31, 2023

Joyce is a very helpful support rep. Helped me with issues and understand this proces to the T. Immediate responses, excellent english and communication.
And top understanding on subject of Pixel.

Nervila
United States
About 10 hours using the app
Omega replied September 4, 2023

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Joyce receives the recognition she deserves. Thank you again and have a great day!

July 21, 2023

Having some tracking issues with the app right now, which hopefully get solved soon. Nevertheless I can say that support is very gentle and really tries to help. Tracy is one of the best customer support guys I have ever been in contact with. Immediately messages when there is an update with the devs and always tries to help and look one step further.

PillowDaddy
Austria
12 days using the app
Omega replied July 31, 2023

Thanks for taking the time to leave us feedback! We appreciate it.
Our team has noticed your feedback about our tracking results compared to the Shopify report and has explained to you the difference between the two tools. We hope that this information will help!
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

Edited January 3, 2023

Support was so helpful i have nfi with pixels and they helped me through everything! Thanks so much!!!

My Treasured Keepsakes
Australia
About 6 hours using the app
Omega replied January 3, 2023

WOWOOWWO!!! Thanks, big time for the kind words! 🙌🙏🏻🙌🙏🏻🙌🙏🏻
It means a lot to the team!
Omega TikTok Multi Pixels team

Edited February 22, 2023

Would give zero stars if I could.

Omega developers offered to help install the code as tracking wasn't working properly. We asked for specific times that any changes would be made so that we could immediately test as to make sure there was no impact on customers.

They agreed, then ignored this, making the change during the middle of the night and only informing us after the change had been made. The exact opposite of what was agreed. The result was that the code interrupted customers ability to add to basket and we were unable to take any orders until code was reverted. Cost us thousands of £.

Would not recommend, at all.

Desmond & Dempsey
United Kingdom
7 days using the app
Omega replied February 22, 2023

Hello everyone at Desmond & Dempsey Team,

Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced. We understand how frustrating this must be for you, and we are truly sorry for the misunderstanding about the fixing time.

As you mentioned, due to timezone differences, our technical staff had to fix the issue during your nighttime, but we understand that this may have caused some inconvenience. We also apologize for any confusion about our ability to miss your concern. Our developers would be more than happy to have a live session with you to investigate the issue and resolve it.

We want to assure you that we take your concerns seriously, and we are always committed to improving our services and providing the best experience for our customers.

Thank you again for bringing this matter to our attention. If you have any further concerns or feedback, please do not hesitate to contact us directly. We hope to have the opportunity to make things right and earn back your trust.

Edited November 16, 2022

Thank you Joyce I have problem with TikTok Pixel
Because Im Korea, Korea cannot use shopifypayment
So i coding payment process In my Cart Page
it is problem..
my tiktok pixel tracked untill Cart Page
but complete payment not track...
So i ask Omega app
Joyce save me
She is very kind!!!
She solved my tiktok pixel Problem..
Thank you So much Joyce!!!!!
Thank you

BEAUTYEYELASHES
South Korea
About 4 hours using the app
Omega replied November 16, 2022

We’re so happy to hear you had a great experience with the Omega Tiktok Multi Pixel app. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and Let’s boom your sales MASSIVELY 🚀🚀🚀 with Omega Tiktok Multi Pixel!

December 2, 2022

Amazing Customer Support Joyce and she was giving me all answers regarding Tiktok Tracking also she was very polite and humble, when I came back the second time then coincidently she met me again I think GOD want to become friends and she deal with me very well, I pray she gets more success in her life stay blessed highly recommended this application to everyone.

hooploop
United Kingdom
About 3 hours using the app
Omega replied December 4, 2022

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!

November 21, 2022

I was killing my self with trying to do it myself, and now after 10 minutes it's done... I wish I knew about this app earlier.

Equa Trinkflasche
Slovenia
About 3 hours using the app
Omega replied November 22, 2022

Thanks for the awesome review!💗💗💗 We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Let’s rock data input for ads with OMEGA 🔥

September 26, 2023

Amazing people on the support team. Helped me for setting up the TikTok pixel from start to end. Especially the support person Rosie who helped me with this process amazing person and the App is also working perfectly fine.

Shaad Fabrics
Pakistan
About 2 hours using the app
Omega replied September 29, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗