Reviews (25,023)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, suitable for all tech levels. They value the seamless Shopify integration for efficient product listing and inventory management. The app's ability to increase visibility on a highly engaging platform is also praised. Additionally, the responsive and effective customer support enhances the merchant experience.

April 29, 2024

very good then facebook

HOMEMIX
United Kingdom
About 2 months using the app
June 3, 2024

gooood with shopfay

PushPowerBoard™
United States
About 2 months using the app
Edited February 18, 2024

Updating my review:

I decided to try again, I never got a response from my support tickets and didnt see that there was any specific update from my last attempt, but I have seen a few changes inside of tiktok.
This time attempting, there was a new banner notice that said it will overwrite any items you have in tiktok. Since I have had a number of problems with the shop, I figured what the heck. The prompts were almost the same as before when setting up, but the mapping of items process seems to make items better than before. Out of the 100 items I have in my store, only 18 needed some manual intervention to point them to the right item. This is a major improvement from my first couple of attempts.
Now that I have TikTok synced with my Shopify, I can add, modify, deactivate, and delete items from the Shopify control center. I haven't had any orders since the new sync, so I cant speak to the notification abilities in shopify.
I am only giving it 4 stars because I still have 23 "orders errors" that say there were fulfilled but are not in my shop inventory. These orders are from months ago and all show completed in Tiktok shop. So the app still has some improvements to get a 5-star but its a lot closer than it was.

Previous 1-star rating:
Nothing but problems created on both sites. Synced items between Tiktok and Shopify are not correct. I get notice that I need to map items but when when I go through the process to map, it says the items are already linked. when I try to unlink items, it says I do not have any items linked, Is there a way to completely start the sync/mapping from scratch?

Second, When I first connected Tiktok to shopify, it somehow created a secondary warehouse location. I do not have a second location and now many of my items in the tiktok shop say I am out of stock on many items at the secondary warehouse that doesn't exist. I tried manually adding the warehouse to the shopify locations but it says it can sync it because its a duplicate location in Tiktok. How do I resolve this?

Nobody has been able to resolve the issues the integration created and I have contacted tech support multiple times. I provided screenshots of the issue and the errors, but it seemed that I was either talking to AI or the person could not to understand what I was saying. Multiple times support provided the same "fix" even though I showed that there was no change. Now my Tiktok shop and my Shopify store have issues related to the integration that I am unable to get help on restoring.

321Engrave
United States
About 1 month using the app
May 19, 2024

Real easy set up

ElectroGripper
United States
5 days using the app
April 20, 2024

simple and fast setup

G&G
United States
About 2 months using the app
December 14, 2023

im just Happy to finally be on Tik Tok Shop, thank you!

Azucar Bebe
United States
Over 1 year using the app
February 27, 2024

seems very user friendly

Glowbox LLC
United States
About 2 years using the app
July 27, 2024

Buena y divertida

Baby to Kid
Mexico
3 days using the app
June 27, 2024

j

My Store
United States
About 1 month using the app
June 26, 2024

Si la recomiendo exente aplicación

algusto-colombia.com
Colombia
About 2 months using the app