TikTok , 17,323 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its easy setup, user-friendly interface, and seamless integration. They value its ability to automatically sync products and pull orders, with some reporting improved item mapping and increased brand visibility. The app's tools and resources are also highly regarded, with some merchants noting sales within 24 hours of use.
Refine
-
By rating
Will not connect our accounts; completely unusable
Would love to start advertising and selling on TikTok if the set up actually worked. Can't find any support online and all the 'academy' articles don't seem to make sense for the options available. Been down a spiralling rabbit whole of youtube 'how too'. Seems overly complicated just connect a product feed from shopify.
We receive several hundreds of orders on TikTok Shop daily. Unfortunately, TikTok Shop app doesn't do a very good job at sync'ing orders, especially after the orders are shipped on Shopify. Tracking number does not get sync'ed to the orders on TikTok Shop as it should on many orders so I have to manually add tracking numbers to each orders for hundreds of orders. Of course, their support staff doesn't even understand what the issue is and just asks to provide Order ID, Order Status, Shipping Provider, Tracking Number, etc. for all hundreds of orders. Are you serious? To provide all these information for hundreds of orders will take hours and days.
Dog shit authorization system. Doesnt work 99% of the time, tells you your account either doesnt exist, your email/phone number is wrong, or your password is wrong. All of which is incorrect. Dog shit company and system
Watch for Data Loss in New Version!!
We have been using this app for the ads pixel integration, but upgraded to use the new Tiktok shops functionality after being prompted by Tiktok.
We were using Silk before for Tiktok shops, and I encourage you to continue to use Silk. This integration will wipe your Tiktok shop of all listings and then most listings will have some sort of error, but none of the links work for you to fix it. We've had a ticket open with Tiktok for about a week and nobody seems to have any idea how to fix it, meanwhile our Tiktok shop has been decimated.
bad
I am a little puzzled by the reviews here. My experience has been a nightmare. For two weeks I have been trying to get my store verified. No response from TikTok Seller Help Center in 16 days. Only automated cut-and-paste responses from their Feedback Form which don't address the issue. I can't get a useful human response no matter how I try. TikTok sounds great from all the reviews, but I can't get support at all to get it started.
Not now
Adds close to a second of extra load time on our sites and on top of that the product catalog is not supported when the store use Norwegian as standard language. Support couldn't care less. This app needs some proper work.
selling vintage items especially old luxury bags in TikTok Shop simply impossible, they over regulated this by requiring so many things that its not worth it