TikTok , 16,990 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup, user-friendly interface, and seamless integration. They value its ability to automatically sync products and pull orders, with some reporting improved item mapping and increased brand visibility. The app's tools and resources are also highly regarded, with some merchants noting sales within 24 hours of use.
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It is worthless and so is their nonexistent support. I can't run ad campaigns or upload videos to our business account. I have been trying to get help for weeks and have been completely ignored.
This horrible excuse for a company should be banned. We will be filing a complaint through Shopify and the FTC.
Horrible experience. Connecting products and having them link to TikTok shop is such a pain. You have to re categorize every products, they don't accept certain shipment providers. It is just a mess. Not worth it to sell through there or advertise my products. Very disappointed. Discontinues my products even though they are listed in the category they suggest.
It's been a very frustrating experience using this app. It does not sync well and is pretty buggy. :(
I would give 0 stars if I could. It caused a tik tok javascript pixel sandbox error on my site that I cannot for the life of me get rid of. Tik tok is ABSOLUTELY NO HELP. They dont care at all. I have contacted every department possible and NO ONE will help. Terrible customer service- Do yourself a favor and avoid this app - worst mistake I ever made
Horrendous. Nothing works. Nothing syncs. No support.
So buggy and convoluted.
Really disappointed and frustrated.
It was easy to set up but then my ID which was approved suddenly became unapproved & the Jumio verification software did not work. Hence my shop is now in limbo & the verification app is just spinning around.
On trying to submit a bad review a new app called Athena opened up requiring registration. What is that about??
Nightmare trying to get TikTok Shop running. What seemed like a quick, simple installation has ground to halt, stuck in the mode "We're Getting Everything Ready" when trying to sync my products from Shopify.
Numerous support tickets with screenshots, a loom video and full explanations have just had the issue pushed around from person to person. Now I am told it is with the "internal team" and who knows when I will hear back on that.
I really wanted to give this a go. Seemed like a no-brainer to try this, put up shop Shop Ads and see if we can get some traction. But, it has taken SO much time I that can ill afford. I am giving up.
I've been trying to sync my Shopify store to TikTok for over 5 months now. TikTok Support leaves a lot to be desired, and they don't seem to care if the issue gets resolved or not. They don't reply to tickets and just close them out instead of fixing the issues.
terrible ,can't get connect with ads account and customer service only reply during 48h
This app worked fine for the most part last year. Now since the update at the end of the year (2023) it is completely broken. The sync is broken. This app is now worthless and causing more stress than it is worth.