Reviews (1,685)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for maintaining sales with pre-orders, particularly when inventory is low or for made-to-order products. It enhances customer experience by clearly communicating pre-order details and lead times, and is praised for its ease of setup and customizable features like pre-order badges and notifications. The app is reliable in managing pre-orders, and its customer support is consistently commended for being quick, helpful, and professional, often providing hands-on assistance and proactive service.
Refine
-
By rating
Timesact product and customer service is amazing and the turnaround time is very quick. High recommend using this!!!
Amazon service and app!
We had one tiny issue with our theme and customizing the badge, they fixed this issue quickly and communicated effectively throughout .
I used this app to set up pre-orders and it was very easy to use and setup. Took me no time. I had a minor bug because of my custom theme and contacted support and they immediately solved the issue. Recommend this app!
Thank you for the great review! Happy to help and happy to play a role in your store's future success!
Best regards,
Andrei from Timesact
I do not have enough inventory to cover my initial orders. This app is very simple and just what I needed. When it wasn't appearing, I hailed for assistance. The owner not only replied, he did so with a video and voiceover. It was the best customer service reply I had ever received. Turns out the issue was simply time zones - they're in London, I'm west coast USA. Go figure. The owner is SO FAST to reply, and incredibly kind. He is a pleasure to speak with. HIGHLY RECOMMEND. The app does exactly what you hope and a little bit more.
Thank you for the amazing review! Helping people and businesses like yours is what gets us out of bed every morning. Thank you for choosing us as your pre-order technology partners and I am looking forward to a great long-term partnership that will help us both grow.
Best regards,
Andrei from Timesact
Jonathan was helpful and the integration with my website was seamless
I love this app; very simple to use. The guys from Timesact are quick to get back to you; we had a small issue when we first installed the app, contacted support, and they were working on the problem within minutes, and they customised a few details for us while they were there.
Am fost atat de multumita de aceasta aplicatie incat am instalat-o si pe un al 2 lea website. Nici nu stiam cate comenzi pierdeam pentru ca ramaneam fara stocuri, pana cand am vazut cate pre-comenzi primesc. Foarte usor de instalat, configurat si operat. La un moment dat am avut nevoie de suport pentru a configura ceva si Andrei m-a ajutat imediat. Imi place si faptul ca abonamentele sunt foarte flexibile: pot sa cumperi un plan mai mare cand ai nevoie si sa te intorci la planul mai mic atunci cand ai stocuri suficiente. Recomand aceasta aplicatie, incercati-o, nu aveti ce pierde, doar de castigat daca va aduce mai multe vanzari.
Listen up!!!! If you're looking for an easy to use, low-priced fast & friendly customer service, THIS IS IT!!!! If I could give the customer service a 10 I would!!! Most apps ask 30-40 dollars as a down payment. I wasn't sure I was going to get preorders, so this app was like heaven sent. Your first 10 orders are free!! This is amazing if you dont know how well your business or certain product will do yet. I didn't want to create more expenses than profit so that's why I choose for this app. But the customer service blew me away!!! Instead of starting to charge you immediately when you pass 10 orders (free plan), they contact you first to notify you that you need to upgrade. I am so so so so happy!! This is my go to app for preorders from now on. Client for liferssss!!!
Thank you for the very thoughtful and generous review! It's a pleasure to help your business grow and I am sure your pre-order campaign will be a great success!
Best regards,
Andrei from Timesact
These guys rock! I had a couple of instances where installing other apps interfered with theirs and they fixed it within a few hours. My latest incident was caused by an upgrade in my theme and they took care of it in less than 30 minutes. Best of all, they fixed another issue I had and that was totally unrelated to their app.
A+ support, I strongly recommend,