Reviews (225)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting website conversions and customer engagement through interactive features like video carousels, shoppable videos, and quizzes. They appreciate its ease of use, with setups achievable in under two minutes, and praise the responsive customer support that regularly updates the app with new, performance-enhancing features. It's valued for improving the shopping experience and driving sales.

February 21, 2023

great customer support and service from Mikaela really appreciate it and look forward to continue working together!

The Jersey Nation
Australia
5 months using the app
Tolstoy replied February 23, 2023

Thank you for taking the time to provide us with your valuable feedback. We are thrilled to hear that you had a great experience with our customer support team. Your opinion is highly valued and appreciated, and we look forward to continued success working together!

September 20, 2023

Wonderful App and very helpful support! Niezl helped me through all my queries. Very happy using this app for my shopify store!

SKÖG IN
India
5 days using the app
Tolstoy replied September 21, 2023

We're thrilled to hear you're loving the app and the help provided by our support team. We're here to make your experience as smooth as possible. Thanks for choosing us!

March 1, 2023

Thanks very much to Niezl for your quick and solutions-oriented support. The responsiveness of Tolstoy's support team is very impressive!

Lifestacks
United States
5 months using the app
Tolstoy replied March 2, 2023

Thank you for your kind words. We're so glad to hear that our support was able to help. We strive to provide excellent service, and it's rewarding to know our efforts are appreciated. Thank you again for your review.

May 29, 2022

Future of retail! Warning. Future of retail! Warning. Future of retail! Warning.Future of retail! Warning.

Pastel iBoutique
United States
5 months using the app
Tolstoy replied May 30, 2022

Haha, thank you so much! We love your use of our Add to Cart feature to create shoppable Tolstoys!

January 22, 2024

I am excited about this app's performance and features. I can see that it will drive more sales to our online shop by creating an engaging shopping experience for our customers. It is also user-friendly and has seamless integration with Shopify. I am also impressed with the customer service provided by the Tolstoy team. They are responsive and helpful. Highly recommended!

EMANI
United States
4 days using the app
Tolstoy replied January 26, 2024

Thank you for your enthusiastic feedback! It's fantastic to know that our app's user-friendly interface and seamless integration with Shopify are meeting your expectations and we greatly appreciate your kind words about our customer service team. Your recommendation means a lot to us. Thank you for choosing Tolstoy!

February 23, 2022

Get a lot of compliments from customers on this app, they really love how it personalizes the shopping experience!

WanderlustStuff
Canada
5 months using the app
Tolstoy replied February 24, 2022

Amazing! We're so glad to hear!

May 29, 2023

Mikaela was very helpful in getting my first Tolstoy up and live one our site! Thank you for your assistance and taking the time to walk me through what to do!

OFace
United States
5 months using the app
Tolstoy replied June 5, 2023

Thank you so much for your kind words and positive feedback! We are thrilled to hear that we are able to assist you in getting your first Tolstoy up and live on your site. It was our pleasure to guide you through the process and ensure that you felt confident in setting up your first Tolstoy.

February 24, 2022

Our company LOVES using Tolstoy. Not only do we love the company, but Samantha was a great asset in helping us really fully utilize the tools and features that their brand had. She provided great feedback along with insightful support in ensuring that we would be able to successfully use Tolstoy to its full extent. Thanks Samantha!

Viral Lights
United States
4 months using the app
Tolstoy replied March 3, 2022

Thank you so much for the positive feedback!! We love working with you and we love your Tolstoy too 🔥🔥 Can’t wait to see all of the ways you will utilize our new features to work some magic with Tolstoy!

September 29, 2022

I started using Tolstoy beta version since 2020 in my old store and recently installed in my new store. Thank you so much to Tolstoy's support team for transferring the perks over to my new store. With Tolstoy, I'm able to create interactive shoppable video widget at the bottom corner of my webpage for customers to have a closer look at each product. You can even include a few buttons with jump logic so you'll know what customers are looking for. I'm also able to embed videos on a specific page and hide widget on other pages. Tolstoy now has a new feature 'video feed' which enables you to make a page similar to an Instagram or TikTok feed, but with more interactive features. I'm excited to use it too. Their analytics page is also detailed but comprehensive so you'll know which is your best performing Tolstoy video series. My only regret was not to start using it earlier, but I'm grateful to be able to use this app for better retention and customer experience. Their support team are very friendly and effective, so you're in good hands. Once again, thank you Team Tolstoy for helping us online shop owners make better websites :)

katsukintakamura
Singapore
4 months using the app
Tolstoy replied September 30, 2022

What a phenomenal and comprehensive review! Thank you so much! 😍 We're so pleased to know that your customers are getting more involved with the use of shoppable widgets and video feeds. We also love how you're utilizing the Analytics feature to identify customers' engagement with your Tolstoys. We'll ensure to add more fresh features for you to appreciate!

April 4, 2022

We loved the idea of creating a more personalized experience for the customers that visit our site. Tolstoy allows us to help our customers by offering recommendations and information about our products. We love watching the analytics and seeing customers going through our chat journey. Customers really do watch the videos we create and listen to our product descriptions. Thank you tolstoy for making such an easy to use product.

FOTO
United States
4 months using the app
Tolstoy replied April 5, 2022

Thank you so much for your feedback! We love how you're using the widget to show off team members and help shoppers navigate your store! 🔥