Reviews (191)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing online shopping by integrating shoppable videos and user-generated content, which boosts sales, customer confidence, and engagement. They appreciate its ease of setup and user-friendly interface, including features like video carousels and interactive FAQs. Positive feedback also highlights the responsive and helpful support team, particularly praising team members like Mikaela and Niezl for their assistance with customization and technical issues.

August 19, 2021

Very easy to set up in Shopify and integrate with our e-marketing and SMS platform (Omnisend through Zapier.) Allow higher conversion rate, sign up, and decrease bounce rate. Allows customers to be guided through video. The team is awesome in support!! Has built-in videos too to help get started. HIGHLY recommend this app.

MD
United States
About 1 month using the app
Phantom Tools replied August 23, 2021

Thank you so much for your review!!! We're so happy that you found our app easy to integrate with your current marketing tools. Can't wait to see the value you get from Tolstoy!!!

January 20, 2022

I am really enjoying this app; it is easy to navigate, add videos, links, etc... This will be very helpful for our site in educating our clients on our products.

ValAsta LLC
United States
About 1 month using the app
Phantom Tools replied January 20, 2022

What an incredible feedback! Thank you so much! 🙏

September 6, 2022

So far so good. I've only had it for a few weeks and haven't completely utilized all the functionality yet, but excited to continue to use the app!

Outdoor Space Designs
United States
About 1 month using the app
Phantom Tools replied September 7, 2022

Wow, thank you so much for your review! We love how you're using the widget to help visitors navigate your store. We're excited to see what else you create with Tolstoy 🔥

September 14, 2023

Amazing customer service that is fast and reliable! Had a wonderful experience with Mikaela. This app is easy and fun to use.

LilyAna Naturals
United States
28 days using the app
Phantom Tools replied September 21, 2023

We're so glad to hear you had an amazing experience with our support team and found our app easy and fun to use! We're here to provide fast and reliable support whenever you need it. Thanks for your kind words.

August 12, 2021

This app is easy to use, and customer support is helpful. I haven't used it long enough to know how helpful it is, but so far so good!

Mycosia
Australia
27 days using the app
Phantom Tools replied August 16, 2021

Thanks so much for your review!! We're excited to see how you use Tolstoy in the future, and we're always here to help!

March 2, 2023

Super easy to use, and Niezl has been so helpful with all my questions. Video is a critical piece for my business, and I've seen conversion rates improve dramatically since displaying videos using Tolstoy in my store. So far so good!

MEIA
United States
24 days using the app
Phantom Tools replied March 2, 2023

Thank you for taking the time to leave us a review. We're thrilled you're enjoying our app and we hope you try out all the new features we've added. We hope the app continues to help improve your conversion rate! 😊

March 16, 2023

Customer Support was swift and top notch. I encountered an issue with the carousel feed and they helped with it. Thank you!

Sacred Rituel Beauty
United States
23 days using the app
Phantom Tools replied March 16, 2023

Thank you for sharing your positive experience. It's fantastic to hear that you had a great experience with our customer support team. We hope you enjoy all of the product features we have to offer.

July 19, 2021

I love this app because it’s very easy to use and they have variety selection of Templates to choice from based on your Buisness. You should try it. I love it and you will too.

Ecom Beauty Supply 19019
United States
23 days using the app
Phantom Tools replied July 22, 2021

Thank you SO much for your feedback!!! We love that you're using Tolstoy in such a cool way. We're always here to support any features you might need :)

May 6, 2021

Tolstoy is an amazing app made by some amazing people. Dov & his team were extremely helpful and responsive. I believe this app can be used in many innovative ways. I highly recommend trying this app.

allthingsustainable
Canada
22 days using the app
Phantom Tools replied May 18, 2021

Thank you so much for your review and rating! It means so much when Tolstoy users recommend our app as a great product! We can't wait to see the amazing Tolstoys you make!!

May 23, 2021

I love this app. It looks really cool and professional on my site. The team was very helpful in helping me to get it set up. My only wish would be that it displayed a results page at the end rather than going to a link. But the way it is currently set up is not bad. Just my preference.

HOAM Candle Co.
United States
Over 1 year using the app
Phantom Tools replied May 28, 2021

Thanks so much for this wonderful review! We're excited to have you as a customer. We love this idea, and we'll get to work on it :)