Track123 Order Tracking 3D

Track123 Order Tracking 3D

Reviews (3,941)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking updates that reduce customer inquiries about order statuses, saving time and enhancing transparency. It supports a wide range of carriers and features a customizable tracking page that fits various store themes. Key features include a user-friendly interface, push notifications, and a 3D visual tracking experience in some versions. The integration with Shopify is seamless, and the customer support is noted for being responsive and helpful. Available in both free and paid versions, it effectively decreases direct customer contacts regarding order statuses, improving the post-purchase customer experience and contributing to customer satisfaction and retention.

June 4, 2023

I have been using it and I totally recommend it to everyone who wants a professional App with a free plan

Selfly
Switzerland
8 months using the app
September 8, 2023

Awesome app, great customer service! What's more can I ask?

etronify
Singapore
9 days using the app
September 24, 2023

I used to like this app, but will not be able to pay the fee it is charging (Not the reason for my poor review). Anyway, this app (the free version at least) does not work anymore as expected. Order statuses that had been setup by me prior to becoming a paid app, have now become frozen and I cannot even delete them (it tells me it is a paid feature. Okay, so let me delete them now!). The shipment notifications can go out natively from Shopify itself. This app makes the notifications prettier and provides an extra layer of user friendly tracking page onsite. But now, in the free version it refuses to send out an "In Transit" notification to customer. This is VERY unhelpful. Instead, it sends out the Out for Delivery and Delivered notifications only. which means, two notifications usually on the same day!

Godbole Gear
India
10 months using the app
Track123 replied September 28, 2023

Hi,

Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced with our app, and we appreciate the opportunity to address your concerns.

Regarding the issue with custom order statuses, we understand that this feature is currently available on our Growth plan. However, we'd like to offer you a 7-day free trial so that you can remove the previously customized statuses and explore other growth features during this trial period.

In terms of email notifications, we'd like to clarify that your customers can receive shipping confirmation, out for delivery, and delivered emails. Once an order is shipped, your customer can track the status by clicking on the tracking link provided in the email anytime.

Regarding you last concerns, the timing of out for delivery and delivered notifications being sent is determined by the efficiency of the carrier. In cases where the carrier operates swiftly, customers may receive the delivered notification shortly after the out for delivery notification.( the package may have been left at the door of delivery address)

We hope this clarifies the situation, and we would love to assist you further in making your experience with our app better. Please feel free to reach out if you have any additional questions or concerns.

Best regards,
Alex from Track123

April 6, 2023

Amazing, easy to use! Essential for every shopify store owner!!!
Being able for you customers to track their orders is awesome.

IcyCap
Hungary
9 days using the app
August 14, 2023

An essential app for all Shopify stores. Adds significant value to customers, while allowing you to ensure that only tracking information that one wants to allow is displayed. Moreover, fast and reliable support from the Track123 team.

UPURI
Germany
9 days using the app
February 13, 2023

Good services, it works great. Simple yet practical for customers. Very convenient for efficient order tracking.

IH LAB
France
8 months using the app
July 19, 2023

I've had the pleasure of using the Track123 Shopify tracking app, and let me tell you, it's an absolute game-changer! This app has revolutionized the way I track and manage my orders, making my business operations smoother and more efficient than ever before.

PC Paradise
United States
9 days using the app
May 23, 2023

it is a very nice and practical application, it helped me a lot in my job, thank you very much, also this application is not paid like other applications, it is very good in that way

EXMIDO
Türkiye
9 days using the app
February 14, 2023

we absolutely love using the track 123 app. It has been very helpful and useful we don't know what we would have done without it

TRUXREAL
United Kingdom
8 months using the app
May 16, 2022

Very good app. Quick support from the live chat. Tracking page fits perfectly into my theme. Highly recommenced to all.

Tasty Nibbles
India
9 days using the app