Track123 Order Tracking 3D
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,058)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time order tracking updates, which significantly reduce customer inquiries about order statuses. They praise its seamless integration with Shopify, user-friendly interface, and support for multiple carriers. The customizable tracking pages, including branded options, enhance the professional look of their stores. Additionally, the app is noted for its reliable performance and responsive customer support, along with a free plan that is ideal for new or small businesses.
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very easy to use, simple tracking app
Good app
very good app i have been using it for a while and i love it and the fun part its free thanks track 123 always here to support you
So far excited about the app. Beautiful Layout and the right functionalities. Still investigating, but we are happy with it.
Nice interface and easy to install and use.
The app speaks for itself but fortunately enough I had assistance from customer support team that helped whenever i made the request. so thank you
Very simple and easy to use, almost plug and play with many add-ons and amazing customer support. I highly recommend!
While support was good and the UI was easy, it lacks some features other apps offer, such as the ability to both monitor shipping within Shopify's dashboard and use custom emails (seems you can only do one or the other). Also, I'm always paranoid about adding a new tracking app, in case customers receive dated or duplicate emails, so I checked with support that this definitely wouldn't happen. I was assured, but the day after adding the app and turning on notifications, I got a customer email replying to a Track123 "Delivered" email they just received, for an order that was actually delivered a week ago. No idea yet how many other customers received these emails, but it's exactly what I wanted to avoid.
Hi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced and appreciate your detailed comments.
We understand that you miss some features. Please rest assured that we have noted your feedback. Our development team is continuously working on enhancing our app, and your input will be valuable in guiding our future updates.
We understand your concerns about receiving dated or duplicate emails, which is something we strive to prevent. To ensure that customers stay updated on their orders, especially those that are waiting at pickup points, we send emails for orders that have been delivered within the past 7 days. we are committed to improving this process and have implemented solutions to prevent customers from receiving multiple notifications for the same event.
Thank you for your feedback. It is crucial for us to hear from our users to improve our service. We hope to earn back your trust and look forward to serving you better in the future.
Best regards,
Track123
Muy buena app para seguir tus pedidos
excelente siempre utilizo esta app nunca e tenido problemas