Track123 Order Tracking 3D
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,503)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time tracking updates and comprehensive shipment insights, which enhance customer satisfaction by keeping them informed throughout the delivery process. They value the customizable, branded tracking page that elevates the professionalism of their stores. The app is praised for its user-friendly interface, easy integration with Shopify, and the unique 3D earth view feature on tracking pages. It efficiently handles multiple shipments, making it ideal for high-volume businesses. Merchants also appreciate the reliable performance and responsive customer support, available across both free and paid plans.
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Realy easy to use, good interfase, amazing customer support and fantastic customization
A fantastic application that offers a personalized tracking page for clients instead of offering a direct link to the carrier's website.
Best tracking App EVER
The app is excellent, makes the entire shopping experience of my website look clean and professional. Highly recommended.
Application tout simplement géniale !
Track123 makes tracking orders extremely easy for customers and sellers. Extremely friendly support team, very valuable platform, and simple and accurate tracking information. 10/10, would absolutely recommend!
Top App für Tracking
Great app, best in the tracking busines!!
perfect
UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.
I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.