Track123 Order Tracking 3D

fast, clear and easy to use

excellent service and quick reply

the best tracking app in shopify

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.

I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.

Best tracking app for your shop

nice app

W experience

Track123 is an exceptional app that has significantly streamlined our shipping and tracking processes, making it an invaluable tool for our business. The seamless integration with Shopify has allowed us to effortlessly manage and monitor our orders, ensuring that our customers receive their packages on time and without any issues. The user-friendly interface and robust features of Track123 have greatly improved our efficiency and customer satisfaction. The real-time tracking updates provide peace of mind to both us and our customers, as we can easily track the status of shipments from dispatch to delivery. Additionally, the comprehensive analytics and reporting tools offered by Track123 have provided us with valuable insights into our shipping performance, helping us to identify areas for improvement and optimize our logistics operations. The customer support team has been extremely responsive and helpful, addressing any questions or concerns promptly and effectively. Overall, Track123 has proven to be a reliable and efficient solution for all our shipping and tracking needs, and we highly recommend it to any business looking to enhance their order fulfillment process.

No Problem and staff answer quick !

Great app