Trackify Facebook Pixel,TikTok , 769 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Facebook Ads strategy with its advanced tracking capabilities. It simplifies the management of multiple Facebook Pixels and allows for better retargeting and understanding of customer behavior. The app is praised for its ability to optimize Return on Ad Spend (ROAS) and its seamless integration with other Shopify apps. Merchants also appreciate the creation of custom events without coding knowledge. The support team is often commended for their quick and helpful service.
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Customer service, response time, willing to support their customers and the videos that explain in-details the setting steps are great.
Before I try this app I was hesitated, but after I installed the app & starting to use it, I found many FB pixel issues got solved immediately without any complicated settings. It is highly appreciated.
Great app as well as customer support! I hopped on a call with one of their team members and was shown everything I needed to know on installing the app and using all of its features.
Hello friends at TeethSaviour™
We are happy we could assist you! Thank you for your kind words. We really appreciate it! :-)
-Tanu & The Trackify Support Team
Great customer support answering questions. They give you zoom calls if you need it and walk through the process to make sure everything is properly set up. Also gift you support understanding the app... Great for checking my facebook stats. Thanks!
Hello to our friends at regalosdiamor
Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Trackify Support Team
Great Customer Service!! I have an issue with facebook pixel an on the way to get it fix step by step with Tanveer.
Hello to our friends from Up Ryse Outfits
Thank you! Thank you! Thank you! We appreciate this fantastic review! We will let our support team know that their assistance was greatly appreciated ;-)
-Melissa & The Trackify Support Team
gostei bastante, mas meio dificil de usar...........só aguardando melhorar e meio caro também, tem que baratear
I thought something was wrong with my pixel setup. They immediately jumped with me into a zoom call to help. Very very very good support.
Hello to our friends at Osinski
Thanks for sharing your review with us and the community. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Trackify Support Team
The tech support is seriously lacking. So far, I'm still waiting to complete the setup. My chat support was resumed at 11:13 am this morning and I haven't heard back from my chat support person for over 30 minutes. I'm not sure if they are short staffed, but it's inconvenient on Cyber Monday, when having ads running is dependent on a pixel firing. Not sure if I'll be going past the trial with this one.
Hello, a friend from Holistic Skin Care Aesthetics! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the heavy rush they were not able to reach you on time.
We are so sorry about what happened here ( It is not normal with our app.)
We are always at the forefront to solve any problem that our customers face. Our customer support is always here to help. But we really apologize for not giving you information on the time.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side.
Regards
-Tanu & The Trackify Support Team
Great support from Dylan, hop in the Zoom, and helped me to setup the pixel.
It's my first time using Trackify so I will have another review after I see how it works.
Hello to our friends at Wixlure
Thanks for sharing your review with us and the community. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Cheers,
Pushpesh & the Trackify Support Team
The WORST SUPPORT EVER.
I installed the app and got problems with the set-up because the guide that they have to make "all alone" is not Updated with the current version of Shopify.
I asked if somebody could help me with the bot saying "replying in a few minutes". I waited almost 8 hours before getting an answer.
After contacting them back, i got no answer and after 8 hours they asked me to have a call. I agree with that I was like "finally, after a day of problems i can solve it". WRONG. I scheduled the call for 1:00PM.
1° There was no invitation link and they asked to contact them on the app. 2° After writing to the support at 1:10PM they told me "i'm on another call, i'll send you the link". It was 1:20PM and got no link, i got no more times because the scheduled call was about 15 minutes from 1PM to 1:15PM. I did everything in my power to be in it. It's 1:50PM and got not answer yet! 3° The rule is simple. If you CAN'T have a call with a customer because you're with another call, DON'T leave the customer the schedule the call if you CAN'T BE THERE. IT'S A NIGHTMARE.
I'm going to uninstall for sure.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I am sorry to hear that you did not receive support in time. We do offer 24-hr live chat support, Monday through Friday, and this was either on the weekend, or our professional support team may have missed the mark. We are now reviewing our processes to make sure this isn’t happening in the future.
We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
Lächerlich nie wieder wenn möglich würde ich 0 Sterne geben war eine reine Frechheit man man man Mavis
Hello to our friends at Amoprimee
Thank you for leaving us this feedback. This is Tanu, the Customer Success Manager at Trackify
Our app is used by many traders and has served most of them very well. You installed the app, left a negative review, and then uninstalled it within an hour without ever asking support for help. If you had asked us for help, we would have gladly taken care of it. You mentioned the person "Mavis" but we have never heard of the person "Mavis"... Can you please help us to understand the problem you were facing?
We have sent you an email. Please check your email and let us know the details so we can investigate further.
We offer live chat support 24/7 Monday through Friday. Please contact us via the in-app live chat feature and we will respond to you within minutes to resolve any issues.
Tanu & The Trackify Support Team