Trackr Order Tracking

Trackr Order Tracking

by Vertex LV

Let Your Customers Track Orders Worldwide: just $0,02/tracking

4.2 of 5 stars(160 reviews)

Tracking details on your store

Customise your tracking page with a few clicks. Your customers will find their packages on an user-friendly page instantly.

Customer email notifications

Save your time from lots of questions about package location. Your customers will be notified after each delivery status update.

Real-time tracking information

Let your customers know where their packages are. Trackr app works with more than 900 carriers worldwide.


About Trackr Order Tracking

Stop the avalanche of nerve-wracking emails from customers asking where their order is! This order tracking app will make your life and the life of your customers a lot easier.

Features:

Real-time information from over 900 Couriers.

We collect data from hundreds of different carriers to provide your customers with the most recent and detailed information about their order.

Seamless integration with your existing website.

Trackr app is smoothly embedded into any of your Shopify stores. You can adjust the colours or style to match the template design.

Customers can find their order information themselves and get an email notification when the shipping status changes.

They will no longer send you numerous emails asking where their order is. Each customer can check their order delivery status any time at your store or opt in for automated email updates whenever the status of the order changes.

Possibility to customise delivery notification emails.

You can do customisations according to your store design and other needs: insert company logo, adjust text and background colours, make delivery notification letter more personal - adding customer's name to it. Possibility to insert shop's website link and email if needed.

Tracking info translation service.

We will translate tracking checkpoints information into your selected language: English, French or Spanish. And provide tracking information for the shop's customers. This is needed when for example - your customer's don't understand Chinese language. If you want to see original tracking language, simply disable this service.

Trackr app keeps your customers informed and calm about the order. The app saves you a lot of time and prevents order-generated anxiety.

Integrates with

  • ePacket China EMS,
  • China Post,
  • USPS,
  • Fedex,
  • Royal Mail,
  • Aliexpress Standard Shipping

Media gallery

Support

Pricing 15-day free trial

See all pricing options
Monthly

$9/month

  • 15 Days trial, 200 FREE trackings included

  • 400 tracking requests (just $0,02/tracking request)

  • Email notifications

  • Tracking info translation

Annual

$4/month

billed at $48 once per year

  • 2800 tracking requests (just $0,017 / tracking request)

  • Email notifications

  • Tracking info translation service

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.2 of 5 stars
Based on 160 reviews

  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (7)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    16% of ratings are 1 stars

Most recent reviews

20of20store

Nice simple app, helps to increase quality and feel for my store. The prices are good. Recommending.

casellate

Support was great! I had a newbie questions and they explained how it works very patiently! 5 stars for service and the app!

Quartzily

Stay away from this app.
It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data.
Moreover, even when customers filled in their orders' information, no tracking information found.
I repeat, stay away.

Developer reply

December 13, 2019

Dear Quartzily,

thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the possibility to insert tracking url on order status page in order to guide their customers to the store’s website tracking page for customers convenience. That customers could easily check their order status on shops website's whenever they want and not be redirected to the pages of different carriers.
Trackr app, as many tracking apps, create possibilities for shop’s customers to track their orders either entering order ID&Email or Tracking number. Merchants have possibility in Trackr admin panel to use both these tracking options or leave just one - according to stores individual needs.
We would like to emphasise that Trackr app strictly follows GDPR requirements regarding customer data management. And we use only those customers data that are necessary to provide tracking services. Also when app is uninstalled - all shops customers data are deleted from the app after 48 hours following Shopify GDPR policy rules: https://help.shopify.com/en/api/guides/gdpr-resources
In tracking history we see many successfully tracked orders on your store. So it’s really painful to read about “no tracking information found” in your review.
Sorry once again for this experience.