Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

March 26, 2021

La aplicación va perfecta. El servicio técnico es de lo mejor. Tuve un problema con la instalación y me atendieron super rápido. El chico que me atendió estuvo con mi tienda más de una hora, hasta que no soluciono el problema no paro. Ahora todo va perfecto. La recomiendo 100%

utilshoopp
Spain
9 months using the app
OneCommerce.io replied March 28, 2021

Hi Javier,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

April 16, 2023

Harwin was so so helpful the best support going! thanks team and look forward to more work with you ALL!

ltwildlife
United Kingdom
8 months using the app
OneCommerce.io replied April 18, 2023

Hi Arnold,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

Edited March 10, 2023

superbe application mélant la traduction automatique et manuelle , avec un service client présent 24h/24h - 7j/7 pour vous conseiller le meilleur set up possible.
Rien à dire ...

Mizensir.com
France
9 months using the app
OneCommerce.io replied June 27, 2022

Hi there,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

December 9, 2021

The support team is amazing !! I had some issues they support me very fast, I had help from Lisa who did a great job and quick response

UGOOLOVE
Australia
9 months using the app
OneCommerce.io replied December 13, 2021

Hi Zhang,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

May 16, 2021

I am using this app to help translate different languages in my online store. I am looking foward to working with Transcy to help with my online store. So far so good.

Everything Under The Sun
United States
9 months using the app
OneCommerce.io replied May 17, 2021

Hi Julia,

Here's Jack from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jack
Transcy - Translate Language and Convert Currency

November 15, 2022

Amazing support team. Highly recommended App. No experience required to get the integration setup on your website.

PRAIA BOUTIQUE
United Arab Emirates
9 months using the app
OneCommerce.io replied November 16, 2022

Hi Abdulla,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

August 3, 2022

Klasse App, funktioniert einwandfrei und es wird der komplette Store übersetzt, der Kundensupport insbesondere mit Zenny verlief schnell und reibungslos, mein Problem wurde binnen von 5 Minuten gelöst.

Q-Swetch
Germany
9 months using the app
August 15, 2021

todo perfecto, es una app excelente, te ayudan en todo momento, la super recomiendo. muchas gracias.

umaumaknitwear
Spain
9 months using the app
OneCommerce.io replied August 16, 2021

Hi Iona,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

December 6, 2022

amazing support, amazing app. Highly recommended app for anyone who wants a multi language store. Thanks a lot.

Kongster
Andorra
9 months using the app
OneCommerce.io replied December 6, 2022

Hi Guillem,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

October 4, 2021

I used this app to offer translation to my store hope it work efficiently for my customers. The support time was timely and offered assistance.

Agamez & Co.
United States
9 months using the app
OneCommerce.io replied October 5, 2021

Hi Manuel,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency