Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

This translation app is highly praised for its ability to translate all 3rd party apps, enhancing the international shopping experience. Its user-friendly interface, unique features like DeepL integration, and automatic content checking streamline the translation process. Merchants appreciate the app's accurate automatic translations and customizable features, which have reportedly boosted market size and revenue. The app's customer service is consistently recognized for its knowledge, responsiveness, and availability, even during night hours.

January 22, 2023

Really good support, easy to set up and navigate, highly recommend! Whatever you are looking for, I'm sure this app has it :)

PetClubPro
United Kingdom
9 months using the app
OneCommerce.io replied January 27, 2023

Hi Toby,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

May 19, 2022

Gute app. Perfekte preis Leistung Verhältnis. Sehr zu empfehlen. Schnelle support der auch 24/7 Verfügbarkeit hat ist die halbe miete. Die app ist einfach und leicht zu verstehen. Einfach Top! :)

Shop4EV
Germany
9 months using the app
OneCommerce.io replied May 20, 2022

Hi Nico,

This is Neil. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency

Edited March 23, 2023

Excellent app. We are a start up company and needed English and German translation versions. It worked perfectly so far. I tried out another app - I think - it was langify before, but Transcy works much better. Support is splendid. I think there is really no part of my original text or theme bits & pieces which I wasn't able to translate and put in perfect shape. Great app, 10 out of 5 stars ;-)

Design Body Scales
Hungary
9 months using the app
OneCommerce.io replied March 24, 2023

Hi Christian,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

March 6, 2021

This app is really great, the support technicians are very great and supportive, they will do whatever to support you!

Shop Arcana
United Kingdom
9 months using the app
OneCommerce.io replied March 8, 2021

Hi there,

I'm Kate from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kate
Transcy - Translate Language and Convert Currency

November 3, 2022

I installed this app and Lee helped me from start to finish I'm delighted with the service. I will highly recommend this app.

Panther®
United States
9 months using the app
OneCommerce.io replied November 4, 2022

Hi Marlene,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

August 11, 2021

This app is very useful. Now we can have different languages for our website. The service is good as well!

hoolalashop.com
Hong Kong SAR
9 months using the app
OneCommerce.io replied August 12, 2021

Hi Katy,

My name's Jesse from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jesse
Transcy - Translate Language and Convert Currency

March 26, 2021

La aplicación va perfecta. El servicio técnico es de lo mejor. Tuve un problema con la instalación y me atendieron super rápido. El chico que me atendió estuvo con mi tienda más de una hora, hasta que no soluciono el problema no paro. Ahora todo va perfecto. La recomiendo 100%

utilshoopp
Spain
9 months using the app
OneCommerce.io replied March 28, 2021

Hi Javier,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

Edited March 10, 2023

superbe application mélant la traduction automatique et manuelle , avec un service client présent 24h/24h - 7j/7 pour vous conseiller le meilleur set up possible.
Rien à dire ...

Mizensir.com
France
9 months using the app
OneCommerce.io replied June 27, 2022

Hi there,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

December 9, 2021

The support team is amazing !! I had some issues they support me very fast, I had help from Lisa who did a great job and quick response

UGOOLOVE
Australia
9 months using the app
OneCommerce.io replied December 13, 2021

Hi Zhang,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

May 16, 2021

I am using this app to help translate different languages in my online store. I am looking foward to working with Transcy to help with my online store. So far so good.

Everything Under The Sun
United States
9 months using the app
OneCommerce.io replied May 17, 2021

Hi Julia,

Here's Jack from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jack
Transcy - Translate Language and Convert Currency