Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to convert third-party apps and websites into multiple languages, enhancing the international shopping experience. It's praised for its integration with DeepL, ensuring superior translation quality. Merchants appreciate the automatic content checking and currency conversion features. The 24/7 customer support is noted for its responsiveness and assistance with setup issues. Some merchants reported compatibility with their Shopify themes.

October 21, 2022

I had problems with first settings chat window appear on the screen with Amazing Support 24/7 Everything explained step by step. Easy clear communication. Than you so much once again

VIVIDLAB
United Kingdom
8 months using the app
OneCommerce.io replied October 24, 2022

Hi Jakub,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

Edited May 30, 2022

Die App ist an sich unkompliziert, wenn man fragen hat wird einem sofort weitergeholfen. Kann ich weiterempfehlen.

Juwelier Steiner
Austria
8 months using the app
OneCommerce.io replied May 31, 2022

Hi Fabian,

I'm Daisy. We would like to thank you for your review.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Daisy
Transcy - Translate Language and Convert Currency

January 11, 2022

Very convenient APP ,Customer service solves problems quickly,Thank you.Recommend to everyone,Very convenient.

Doublerange
China
8 months using the app
OneCommerce.io replied January 11, 2022

Hi Li,

I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

June 23, 2022

Really good app, tech client is very fast and quick to solve all problems,
Thank you very much, hope it will be better

SocialShop
United States
8 months using the app
OneCommerce.io replied June 27, 2022

Hi Chen,

Here's Jena. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

August 31, 2022

Started to work with the app from today, I need to be honnest this was my best experience in a way of customer service! I opened the app and was already personal guided by Eloise. Then she gived me the instructions to setup and was very responsive on my custom request! Keep this service TRANCY! Amazing work done! I would reccomend the app to everyone because i'ts really easy to use!

smilebags.cc
Spain
8 months using the app
February 18, 2023

There is some issues in app usage due to specific of shop, however support is on excellent level and fix all reported issues fast and professionally. Great app to recommend.

kiddisnap
Latvia
8 months using the app
OneCommerce.io replied February 22, 2023

Hi Andris,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

September 28, 2020

I used this app today and with Lynns expert help found it very useful.Without Lynns help I would of struggled but she was very helpful.

Juraz
United Kingdom
8 months using the app
OneCommerce.io replied September 28, 2020

Hello Kevin,

This is Seri from Transcy Customer Support Team, and thanks so much for your feedback.

To make your experience better and better, we keep working hard on daily basis to improve and add more functions to our Transcy app for valuable users like you.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

Should you need any help from us later, please feel free to contact us via our 24/7 live chat, or our email at support@fireapps.io.

Best Regards,
​Seri
Transcy - Translate & Currency Support Team

July 2, 2022

I highly recommand this app. Customer service is A1. Shen really helped me to insert a switcher on my website and she made sure that the aesthetic of it was matchinf with my website.

Malama Bebe
Canada
8 months using the app
OneCommerce.io replied July 4, 2022

Hi Malama,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

February 15, 2023

App works great and pretty easy even for a newbie like me! Customer service is over the top! They respond quickly ad effectively. VERY SATISFIED!

Power Couple Store
Canada
8 months using the app
OneCommerce.io replied February 16, 2023

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

September 26, 2022

The app is good and the support even better
There is a representative named Molly, she is really good, highly recommend

𝕿𝖍𝖊 88 𝖋𝖑𝖔𝖔𝖗
Israel
8 months using the app
OneCommerce.io replied September 27, 2022

Hi Yaniv,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce