Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

This translation app is highly praised for its ability to translate all 3rd party apps, enhancing the international shopping experience. Its user-friendly interface, unique features like DeepL integration, and automatic content checking streamline the translation process. Merchants appreciate the app's accurate automatic translations and customizable features, which have reportedly boosted market size and revenue. The app's customer service is consistently recognized for its knowledge, responsiveness, and availability, even during night hours.

January 25, 2023

Thank you very much for your help Vani. She was kind and helpful, she helped me choose the right subscription. If she didn't help me, I would have made a bad choice

brilliancy
Slovakia
3 months using the app
OneCommerce.io replied January 27, 2023

Hi Roland,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

October 19, 2021

App looks goood still to see how it works but Amazing Support Team, dedicated to help customers . 5 star from me

Ancient Mirrors
Germany
3 months using the app
OneCommerce.io replied October 21, 2021

Hi Zvikomborero,

Here's Vivian from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Vivian
Transcy - Translate Language and Convert Currency

December 26, 2022

This is my first time using this app and it has outstanding customer service and technical support. I could not have completed the setup process without the expert knowledge of their staff.

US SOLAR FARM
United States
3 months using the app
OneCommerce.io replied December 27, 2022

Hi Rafael,

This is Frederick from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Frederick
Transcy by OneCommerce

May 5, 2022

The Application is easy to use and the language switcher can be configured manually. Instant and useful support team.

VintageSurprise.de
Germany
3 months using the app
OneCommerce.io replied May 6, 2022

Hi Daniel,

I'm Jonathan. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Jonathan
Transcy - Translate Language and Convert Currency

December 4, 2022

Very good service! A human being will help you through the setup at the beginning and is very patient. Recommended

winterh
China
3 months using the app
OneCommerce.io replied December 5, 2022

Hi Mike,

My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy by OneCommerce

September 9, 2022

Very simple to use and the assistance is so kind and available with any kind of issue. I have to say that Rosa gave me the best assistance ever!

Il Tuo Artigiano Design
Italy
3 months using the app
September 26, 2022

Totalmente recomendado fácil de utilizar!!!!
Excelente servicio por parte de su colaboradora Nancy.

Shiba Inu CR
Costa Rica
3 months using the app
OneCommerce.io replied September 27, 2022

Hi there,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

January 22, 2023

Installata da pochi minuti e subito in contatto con il supporto per ricevere assistenza. Mi stanno guidando passo passo con la configurazione. ECCEZZIONALE!

TRIMERO
Italy
3 months using the app
OneCommerce.io replied January 27, 2023

Hi Corrado,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

January 20, 2022

Really best support ever and I am not exaggerating. Furthermore, if you want to save a ton of time translating, I would definitely suggest to select this app.

RE-LAX
Netherlands
3 months using the app
OneCommerce.io replied January 24, 2022

Hi there,

Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

August 9, 2022

Very easy to use, very intuitive and particularly happy with the kind and fast support team. (thanks to Grace)

The ChillyStore
Portugal
3 months using the app