Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

December 6, 2022

This app is great, and the customer service is very attentive; it helped me solve the problem in a timely manner, and it is very caring. I recommend this app

EU.HOOKII
Hong Kong SAR
3 months using the app
OneCommerce.io replied December 6, 2022

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

November 4, 2022

Didnt test a lot yet, but support really proactive and helpful. looking forward. Will tell you in some weeks.

Animus Medicus GmbH
Germany
3 months using the app
OneCommerce.io replied November 8, 2022

Hi Wichard,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

Edited December 3, 2022

Annie is really helpful, understood my questions quickly and provided excellent solutions. good customer service to support, the functions are powerful, free to set up one language is good to start

Lanting Curtains
Canada
3 months using the app
OneCommerce.io replied September 22, 2022

Hi Yuhao,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

March 8, 2022

i used this app for my store translation good support team jane guided me through the installation now my store is selling global

UP DEAL
Sweden
3 months using the app
OneCommerce.io replied March 10, 2022

Hi Suheyb,

I'm Jason. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Jason
Transcy - Translate Language and Convert Currency

August 30, 2022

A W E S O M E. You can't find better customer support on earth for real haha. I just contact them and they answer quickly and help me to answer all my needs (oh my god a have tons of needs haha..) appreciate this app. You can count me in for a long long long time. Recommanded

henrietteandco
France
3 months using the app
January 2, 2023

These guys are amazing. They helped with the install - ran into a few minor issues and fixed them so fast that I was amazed. The app works better than our old one and they customer service is A1. 5 star from me!

Kakushin
Canada
3 months using the app
OneCommerce.io replied January 3, 2023

Hi Michal,

I'm Frederick from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Frederick
Transcy by OneCommerce

Edited April 6, 2022

Jennifer was so helpful and quick to answer all my questions. I have reached out to her once again, and again she has been able to help me a lot!
This means a lot for a business to work with efficient people!
In the beginning I have faced a lot of issues and didn't get where I wanted to, so I asked for help and everything got resolved super quickly.
I highly recommend!

Sliimin®
Belgium
3 months using the app
OneCommerce.io replied April 6, 2022

Hi Nora,

Here's Timothy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

March 18, 2023

Great support,good app and Serenaa really helped me,Thanks for your help and support in solving all my issues

Smartypicks
Canada
3 months using the app
OneCommerce.io replied March 21, 2023

Hi Kabir,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

February 15, 2022

So far so good. I only needed one language so the free version works for me. Customer service is very helpful and help me set everything up. Sweet and painless.

FEMMEPHA
United States
3 months using the app
OneCommerce.io replied February 16, 2022

Hi Beverly,

This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

September 9, 2021

Jag gillar verkligen den här appen, snabb och mycket trevlig hjälp när jag behöver det. Toppen app jag har 3st butiker på shopify och kommer lägga till Trancy på alla mina butiker

Sharper watches
Sweden
3 months using the app
OneCommerce.io replied September 10, 2021

Hi Ulf jern,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency