Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

This translation app is highly praised for its ability to translate all 3rd party apps, enhancing the international shopping experience. Its user-friendly interface, unique features like DeepL integration, and automatic content checking streamline the translation process. Merchants appreciate the app's accurate automatic translations and customizable features, which have reportedly boosted market size and revenue. The app's customer service is consistently recognized for its knowledge, responsiveness, and availability, even during night hours.

December 1, 2022

Used this to make my store translate in italian for my italian customers and change currency to euro automatically. They have really nice support, Flora got me through the setup in 5 mins

BellazioFashion
Malaysia
About 2 months using the app
OneCommerce.io replied December 1, 2022

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

August 9, 2022

Great service through the chat! Very easy to use from the start. I use the basic plan to translate to Spanish. It work perfectly

Vocco
Spain
About 2 months using the app
Edited May 30, 2022

Don't doubt it, this is a great app, mostly accurate and wonderful customer service! Is worth the money and it will save you the translation headache.

Tatana
Germany
About 2 months using the app
OneCommerce.io replied May 10, 2022

Hi Karla,

Here's Andrew. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andrew
Transcy - Translate Language and Convert Currency

October 7, 2021

Excellent customer service, quick to respond, and the app works great
Thank you Lynn for your excellent service

MOSD STOR
Saudi Arabia
About 2 months using the app
OneCommerce.io replied October 8, 2021

Hi Saeed,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

August 26, 2022

I installed Transcy and got the best support that I've ever had. I was contacted immediately and helped through the setting up process. Now Transcy's solution is a vital part of my web-store

Sadam clothing
Estonia
About 2 months using the app
June 30, 2022

Very good customer support and good translation from an app. I definetly recomend it if you have a store and tryna scale it up .

EyagShop
Greece
About 2 months using the app
OneCommerce.io replied July 4, 2022

Hi STAVROS,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

November 2, 2022

Nice and smooth app, the customer support Vani helped me throughout the setup.. i surely recommend this for all stores

Ornaments Base
Nigeria
About 2 months using the app
OneCommerce.io replied November 4, 2022

Hi John,

My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy by OneCommerce

February 11, 2022

FIRST DAY USING THIS APPS AND ALREADY AMAZED BY THE SUPPORT TEAM, THEY ARE READY TO HELP AND PROVIDE YOU A SOLUTION.

SoraGlowSkin
United Kingdom
About 2 months using the app
OneCommerce.io replied February 14, 2022

Hi Franck,

This is Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency

June 14, 2022

I used this app to solve the error in our translation. They did it quickly. Communication was very kind and helpful.
Thank you very much!

Distinguish Me
Lithuania
About 2 months using the app
OneCommerce.io replied June 14, 2022

Hi Justina,

Here's Emma. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy - Translate Language and Convert Currency

October 24, 2022

I am delighted! From the moment I installed it, one of the team, in my case Shen, helped me with the whole process.
She guided me with the steps to follow and her team was able to customize the view so that the button did not modify the design of my ecommerce. 100% recommended

ARBONIES
Spain
About 2 months using the app
OneCommerce.io replied October 25, 2022

Hi Sara,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce