Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,884)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for supporting multiple languages and currencies, crucial for international e-commerce stores. It excels in translating third-party apps and integrates seamlessly with Shopify, offering both automatic and manual translation options, including a preference for DeepL over Google Translate. The customer support is particularly praised for being responsive and skilled in handling technical issues like custom code adjustments, enhancing overall merchant satisfaction.

August 12, 2020

This app really helped me to have a real multi language website .Even with some issues i can count on the support team mostly Anna who always took the time to solve my issues (even on her days off)!!!!
I definitily recommend!

Giri Design
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Seri
Transcy - Translate Language and Convert Currency

August 17, 2020

Great app, great engine, great support. That´s what i can say.
I've tested all the other translation apps and this one is the best. I recommend it to everyone.
Great work guys.

Unlimited P.O.D.O
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Muffin
Transcy - Translate Language and Convert Currency

July 20, 2020

I tried almost all of translate app on the shopify. I think that Transcy is the best, most logical structure. Transcy gave a lot of possibilities to my store. Support very helpful ! thanks a lot Anna and others.

Slimming Corset PH
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Raymond
Transcy - Translate Language and Convert Currency

July 9, 2020

Had some minor issues with the app at first, but contacted their support and they were really fast on fixing the problem and keeping me updated about it. I'm very pleased with their service and the actual app does translate very well ! I'd recommend in a heartbeat

NUTRIZOSITA
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

August 20, 2020

Anna is the Hero off the day! Her help was fantastic and so easy to follow, that she solved all my problems within the shortest amount of time and finally I can translate my shop! I am very thankful!!!

Heller Feeney
Vietnam
About 1 month using the app
OneCommerce.io replied August 21, 2020

Hello Liam,

TGIF. Anna is here, and thanks for your feedback.

Should you need any help from us later, please feel free to contact us via our live chat, or our email at support@fireapps.io.

Have a great weekend ahead :)

Best Regards,
Anna

August 20, 2020

Thanks a lot to Anna, she help a lot. Now everything work great. This app was better for my shop, because I need to translate multiple languages, convert currency and most important I can edit some automatic translating mistakes. Good luck!

Rebekah Howell
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Johnson
Transcy - Translate Language and Convert Currency

Edited July 21, 2020

I' m really pleased with this auto-translation application. Results are quite accurate, even with technical terms and i can even correct himself the few errors. Besides It help translate front-end app content fast & easily. The team is helpful & competent (thanks Anna for your patience and explanations !)

Motion RC Europe
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

This is Andy from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips to have your business getting better and better.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andy
Transcy - Translate Language and Convert Currency

August 14, 2020

C'est la meilleure application pour rendre son site multilingue.
Le support est très professionnel, il répond à toutes vos questions.

Plenty Collections
Vietnam
About 1 month using the app
OneCommerce.io replied August 17, 2020

Bonjour,

My name is Raymond from FireApps Customer Support team, and thanks for your feedback.

Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.

Bonne semaine à venir :)

Best Regards,
Raymond

Edited February 7, 2022

A lot of hazzle in the beginning, but their support team helped me out very quickly and efficiently. As for now, everything looks to do the job just fine.

gundam-store.dk
Denmark
About 1 month using the app
OneCommerce.io replied February 8, 2022

Hi Jesper,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

August 6, 2020

Very nice translation app. That's what I was looking for! And the support was great! They helped me right away with the questions/issues I had.

Reflexedeal
Vietnam
About 1 month using the app
OneCommerce.io replied August 9, 2020

Hello there,

My name is Anna from FireApps Customer Support team, and thank you so much for your feedback.

I'm so happy to see that you are enjoy our translation function, but please note that we do provide Currency function too. You can take a look from this short video for further instruction: https://www.youtube.com/watch?v=1DybIttmjZk&list=PLZEeiZUVAjqVRElCSH2L4oMgngYMpiKXN&index=5

Also should you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Have a great day.

Best Regards,
Anna