Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,884)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for supporting multiple languages and currencies, crucial for international e-commerce stores. It excels in translating third-party apps and integrates seamlessly with Shopify, offering both automatic and manual translation options, including a preference for DeepL over Google Translate. The customer support is particularly praised for being responsive and skilled in handling technical issues like custom code adjustments, enhancing overall merchant satisfaction.

March 16, 2023

Really kind, quick and nice service from Fanny!! Thank you so much for your help! Love the application by the way , it goes well with the shopify theme.

LABRUTE
Canada
About 1 month using the app
OneCommerce.io replied March 17, 2023

Hi Kim,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

July 4, 2020

I am currently using this app and the transition between the languages is very fast, the translation itself was quite correct even in a smaller, lesser known language .Customer service is excellent, they immediately responded and solved my case. Five star .

magic tulen
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Seri
Transcy - Translate Language and Convert Currency

July 14, 2020

I used this app to translate my shop into diffrent languages. It saved me a lot of time! Thanks a lot

Funky pattern Clothing
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

I'm Kate from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kate
Transcy - Translate Language and Convert Currency

August 23, 2020

Great app which makes translating an easy task. Amazing support too: Reached out to them for some assistance with convert currency and they went above and beyond to help me out.

Yanira Cosmetic
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

I'm Kate from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kate
Transcy - Translate Language and Convert Currency

August 24, 2020

This app is easy to use. Perfect if you just started your shop to reach more customers. The best thing is the customer service. Anna helped me add images for every translated version, and translate front-end app content fast & easily.. Really patient and experienced. Thanks again for your help !!!...

GlamBoxCosmetic LLC
Vietnam
About 1 month using the app
OneCommerce.io replied October 12, 2020

Hi there,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

June 23, 2022

very good application
Customer service is also very good
make my store better
thanks so much
Sincerely recommend you to use

chuxinxiaopu
United States
About 1 month using the app
OneCommerce.io replied June 27, 2022

Hi Lei,

This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

Edited October 1, 2020

I’m still experimenting this app, will review again later, but installation is not as simple as would be expected. Update: After a few chats with the support team, they provided me with thorough details on what need fix, as well as a quick response. So far I really like this app.

SureFire Gadet
Vietnam
About 1 month using the app
OneCommerce.io replied September 8, 2020

Hi Danisa,

Here's Raymond from FireApps Customer Support team, and I am so sorry for the inconvenience that have caused to you.

Can you please share me any complicated step/element which you got during installation progress, so I can help you further?

Also I am going to follow-up directly with you via email, so please feel free to reply there.

Have a great day.

Best Regards,
Raymond

June 2, 2022

The perfect app that has solved our problem of getting our webshop out into the world. Have experienced a perfedt customer service always helpful and understanding of our problems and found a quick solution

Bio-Vitae
Denmark
About 1 month using the app
OneCommerce.io replied June 8, 2022

Hi Janus,

My name's Emma. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy - Translate Language and Convert Currency

December 8, 2022

Les traductions et les conversions des devises en temps réels sont super ! Je suis satisfaite de l'aide que j'ai reçu.

ComeandBuy
Senegal
About 1 month using the app
OneCommerce.io replied December 8, 2022

Hi Adja,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

June 28, 2022

Overall a good app, very kind and helpful customer service, the service is very quick so that is nice. I'm happy.

Norshoppe
Norway
About 1 month using the app
OneCommerce.io replied July 4, 2022

Hi Marijn,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency