Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,839)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its advanced translation capabilities, especially its unique ability to translate third-party app content. It supports multiple languages and currencies, making it ideal for global expansion. The integration with DeepL provides superior translation quality compared to basic Google Translate. The app features a user-friendly interface that integrates well with Shopify, offering both automatic and manual translation options, including efficient find-and-replace functions. Customer support is frequently highlighted as responsive and helpful, with live chat available and team members like Giselle and Cris receiving specific commendations for their service. This app is valued for enhancing the international shopping experience through its robust features and excellent support.

October 30, 2022

Support Team is very reactive and kind. The app is very good and i will take the third plan if my store grow up !

CosyGift™
Switzerland
About 7 hours using the app
OneCommerce.io replied October 31, 2022

Hi Alec,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

November 12, 2021

Little slow for some while loading different pages. Seems like a great app so far as long as there are no hidden surprises.

Stereoplasm
Canada
About 7 hours using the app
OneCommerce.io replied November 16, 2021

Hi there,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy and we will try to improve the loading speed, espeically I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

December 19, 2022

Good app Good app Good app Good app Good app Good app Good app Good app Good app Good app Good app Good app

Athonso
Mexico
About 7 hours using the app
OneCommerce.io replied December 20, 2022

Hi Jose,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

October 12, 2022

I am very satisfied with this app and the way I was guided by their help center when I encountered some difficulties. Everything was very efficient and on-point. The app is everything that I needed for my online store to work perfectly, regarding the multi-currency and multi-language aspects of the site.

SEXcessfully
Romania
About 7 hours using the app
OneCommerce.io replied October 14, 2022

Hi Andreea,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

August 17, 2022

Dory m'a apporte un enorme soutient. Elle a ete patiente avec moi. Elle m'a guidee pas a pas jusqu'a ce que j'arrive a realiser ce que je voulais. J'ai pu lui poser les questions qui survenaient en cours de chemin. D'emblee (c'est-a-dire des le telechargement de l'application), elle m'a mise en confiance. Je confirme ma satisfaction du service clientele. Joelle

FEELING GOOD
Belgium
About 7 hours using the app
June 8, 2022

Great app and even greater support! Having moved from Magento, this is a perfect app to compliment the new Shopify Markets integration.

medisaveeu
Germany
About 7 hours using the app
OneCommerce.io replied June 9, 2022

Hi Graham,

This is Jolie. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy - Translate Language and Convert Currency

August 16, 2021

Awesome app with even better customer service! Andy was very helpful thanks a lot for your patience!

Shopmazingly
Netherlands
About 7 hours using the app
OneCommerce.io replied August 17, 2021

Hi there,

This is Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

June 26, 2022

To be honest I'm not reviewing the app but support from Shen. Her support was excellent and she really put a lot of time into setting it up for me. I'm not revieweing the app yet because I haven't really had anytime to test it. I would have given Shen 5 stars for her work but I do not like being pushed to write reviews. That's one star she's not getting but her support was really great.

Rolling Mavericks
Netherlands
About 6 hours using the app
OneCommerce.io replied June 29, 2022

Hi there,

Here's Justin. Thank you so much for your comments

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy - Translate Language and Convert Currency

September 1, 2022

wonderful customer service, even if I am just using the $9.9 plan.
User interface is attractive and clean, relative easy to control, quite convenient! Recommend

Choco Next
Hong Kong SAR
About 6 hours using the app
January 9, 2022

great app that is really easy and simple to use. amazing customer support that helps you even with the free plan!

Sphyre Jewellery
Netherlands
About 6 hours using the app
OneCommerce.io replied January 10, 2022

Hi Angelo,

I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency