Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,866)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.
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Hello, I find the app cumbersome. I deleted the app from my Shopify dashboard but the "box" is still popping up on my homepage. Would you please let me know how do I delete the app completely? Thank you.
Hi there,
I'm Emily from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience.
For your issue, I have seen that my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance to resolve your case, please kindly check it for further help.
Looking forward to hearing from you soonest.
Regards,
Emily
Transcy - Translate Language and Convert Currency
This app is a fraud. I took the starter plan with 100.000 words. It said that I could translate till 5 languages. After that, the translation was not completed due to excess of words. Everything okay till here. I decided to delete 3 languages that I considered less important and retry to complete the translation at least or the other 2. MY WORDS WERE STILL AT 0 !!! I contacted the "24/7 costumer service". NO RESPONSE AFTER A WHILE. I mentioned the situation to her expecting that as it LOGIC, I would get the rest of the words back since I paid for the plan and couldn't get completed my website translation. Jennifer's solution as a team of the costumer service of TRANSCY app, was about money. She wanted me to pay more by upgrading my plan or buying more words.. HELOOOO?????
Is that what the customer service is for and the app about. I have reed thr reviews with 1 star and there's people who had even worst experiences with this app. Some of them even lost their pages. This app is completely not recommended.
Hi there,
My name's Robert again and we are truly sorry for this inconvenience caused.
Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Robert
Transcy - Translate Language and Convert Currency
great app, good customer service, nice staff, i would reccomend it to any one tryna embed multiple languages.
Hi there,
This is Enzo. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Enzo
Transcy - Translate Language and Convert Currency
The first time I used it, thank you TEE for spending 2 hours with me and helping me to set it up, thank you very much, it is running normally now, thank you very much.
Hi Shijiang,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Excelente app me encanto muy bueno lo recomiendo al 100%, ademas el soporte ha sido sorprendente genial
Hi there,
This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Timothy
Transcy - Translate Language and Convert Currency
I was accompanied by a coach every step of the way. I love this app and the result. I would recommend the app to everyone. Thank you very much for your support!
Hi Ulrike,
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
support is nice and competent. unfortunately with 1000+ products, the app doesn't make sense (checkout not translatable, corrections not possible)
Hi Roman,
Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we're so sorry for this inconvenience that might have
With your feedback about our limitation with +1000 products, I've already forwarded to my Dev team and noted down to our update list. We're aware of this limitation would might affect not only to your business but also other customers. Because of some technical limit and server, we've been trying to improve this downside and definitely will consider and change this limitation better in the near improvement. So please stay tuned. Will keep you updated once got any news.
For translating checkout page and editing translation, you have to just add language as advance language. You added language as basic that's the reason it was not translating checkout page and you were unable to edit translation. As I have seen that my colleague has sent you follow-up email please let them know if you need further support.
Best Regards,
Diego
Great Service !
Clara from the service was very helpfull
Hi Neptun,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
Well-made, simple and intuitive application
Very friendly assistance and quick answers with integrated chat
Hi Michele,
Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Seri
Transcy - Translate Language and Convert Currency
thanks for this great app. the support team is very helpful and answers any question you ask. thank you a lot
Hi there,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce