Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,891)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for supporting multiple languages and currencies, crucial for international e-commerce stores. It excels in translating third-party apps and integrates seamlessly with Shopify, offering both automatic and manual translation options, including a preference for DeepL over Google Translate. The customer support is particularly praised for being responsive and skilled in handling technical issues like custom code adjustments, enhancing overall merchant satisfaction.

September 1, 2024

STAY AWAY. Pick an Actual Translator App that actually works!

Completely broke my websites structure, and EFFECTIVELY DESTROYED MY STORE. I made a yearly subscription, and this shitty app with lazy dev just completed WRACKED my store.

The app is totally, NOT useable. Every 1 Star Review You Read Here Is TRUE. I Met the EXACT SAME ISSUE PEOPLE REPORT 1 YEAR AGO, AND THEY NEVER FIX IT. This speaks volume about how shitty this app is, and they will NOT Fix it Whatever. Doubt any of the 5 Star review is true or faked.

Gront-Te.Se
Hong Kong SAR
7 days using the app
OneCommerce.io replied September 4, 2024

Hi Jennie,

This is Emma from Transcy

1. Regarding to your main concern as broken website structure and SEO performance because you mentioned that our app translated URL handles by default. For this point, I am wondering you misunderstood, please let me make it clear that our app is not translating URL handles by default, once you press the button "Translate", there's a pop-up showing to ask what elements you want to translate, please kindly check it again

2. The stuck translation issue, this is a known issue that we're aware of, and our development team is still trying to improve it. Also because your store has a large amount of data, it takes more time to translate. In this case, we're willing to assist in translating the entire store in all languages for you from our back end

We have seen that one of our colleagues is reaching you via email, please kindly check your email and let him know if you need further support

Regards,
Emma
Transcy by OneCommerce

October 21, 2024

Spoke to Joliann, amazing customer service! The problem that I was facing was quickly solved by her via a few screenshots and well-written instructions!

availur
United States
1 day using the app
OneCommerce.io replied November 8, 2024

Hi there,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io

Regards,
Jena
Transcy by OneCommerce

September 4, 2024

The support team is amazing they solved all problem in the store that the app has resulted to because of my template.

Zylumz Blulenz
United Kingdom
2 days using the app
OneCommerce.io replied September 16, 2024

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

September 23, 2024

Amy was efficient, quick and helpful when addressing my needs and concerns with Transcy AI.

In other Shopify apps and their customer support, I would have got 3-4 day responses.

Little hands and Feet
United Kingdom
About 5 hours using the app
OneCommerce.io replied October 21, 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kane
Transcy by OneCommerce

July 22, 2024

Perfect support, perfect application, everything works and all requests are carried out with the greatest desire, very satisfied, I very highly recommend Transcy!
:) :) :) And a very big thank you to Anna!

InnovTech
France
18 days using the app
OneCommerce.io replied August 12, 2024

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io

Regards,
Jocelyn
Transcy by OneCommerce

July 27, 2024

Excellent support! I highly recommend the app, one of the best I've ever used!

Tienda Livre
Spain
About 2 months using the app
OneCommerce.io replied August 12, 2024

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io

Regards,
Jocelyn
Transcy by OneCommerce

August 12, 2024

Very fast response, great

Lola Rose
Hong Kong SAR
Over 2 years using the app
OneCommerce.io replied August 20, 2024

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io

Regards,
Bellamy
Transcy by OneCommerce

July 26, 2024

Excellent quick support, quickly fixed issue.

MessedbyDress
Netherlands
5 months using the app
OneCommerce.io replied August 12, 2024

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Best Regards
Mirabel
Transcy by OneCommerce

July 18, 2024

customer support is top notch if you have an issue they will do whatever they could to solve it to you

GT World of Beauty International
Germany
6 months using the app
OneCommerce.io replied July 23, 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Patrick
Transcy by OneCommerce

August 26, 2024

Great support, very helpful

GF Pet Official Online Store
Canada
6 months using the app
OneCommerce.io replied August 29, 2024

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kieran
Transcy by OneCommerce