Reviews (3,633)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.
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Im Very Very Very Very sad with this app, They don't help us at all they don't process the orders during the weekend because they dont work and delayed my orders my customers asked me for the tracking number and they take a long time to ship and they don't make any effort for us dropshippers can earn a little more. I was very annoyed with them, I prefer DSERS a thousand times definitely I will delete it .
Hi world beauty and gold jewelry,
We are sorry to hear of your experience! Our US orders are usually processed, shipped, and delivered to your customer within 2-5 business days. Upon checking on your orders, it looks like the processing time was a little longer than normal. But we should still be able to deliver the orders within the guaranteed delivery time of 2-5 business days. We will take a closer look at what happened and follow up with you via email. Thanks for you time!
I am writing this review to express my profound disappointment with Trendsi, particularly concerning their shipping and customer service.
I have been a loyal Trendsi customer for over four years and have recently encountered a series of issues that have severely impacted my business. First and foremost, the shipping times have become unacceptably slow. I made a purchase on September 22, and as of today, an entire week has passed, and my order has not even been shipped. When I reached out to customer service for assistance, their response was far from satisfactory. They repeatedly assured me that it would take only "3-4 days" for my order to process, which has proven to be incorrect.
Furthermore, I have discovered that many of the products available on Trendsi can be found on AliExpress and the Kakaclo app at significantly lower prices. This discovery has raised questions about the value of continuing my business relationship with Trendsi.
To make matters worse, when I inquired about the status of my package, I was given false information by one of Trendsi's representatives, claiming that the package was already in transit overseas. This misinformation is unacceptable and further erodes my trust in this platform.
Additionally, I attempted to update my review using another account, but I encountered a problem. It appears that Trendsi does not allow me to modify my review, which raises concerns about transparency and accountability.
Throughout my time with Trendsi, I have noticed several inconsistencies and untruths, such as their response regarding the availability of men's clothing. When I inquired about this, I was told that the men's section had been recently removed, which was not the case.
In summary, my experience with Trendsi has been marred by slow shipping times, inaccurate information from customer service, price disparities with other platforms, and difficulties in updating my review. I have encountered numerous issues, including customer cancellations due to delays, items going out of stock, and slow restocking procedures.
As a long-standing customer, I expected better service and reliability from Trendsi. Unfortunately, my recent experiences have left me with no choice but to express my dissatisfaction with this platform.
Just spoke to Raymart about how to purchase products on Trendsi
He was very helpful and responded quickly
Hi, Tre's Belle Boutique
Thank you for your review and we are glad that Raymart was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.
I spoke with CHETTE and she was phenomenal!! Super fast response, knowledgeable, helpful, and a real joy to work with! If you ever contact support you will be AMAZED! Thank you, Chette!!!!!!
Hi, The Closet Resale Connection Co.
Exceptional customer service is very important to us and we are glad CHETTE was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!
S/O to dave for providing excellent support today. He was friendly, efficient and helpful.
Hello Tu Muneca,
Thank you for your kind words! We're delighted to hear that Dave provided you with excellent support. We'll be sure to pass along your feedback to him. If you have any more questions or need further assistance, feel free to reach out. Have a great day!
Trednsi is great customer service answered all my questions super fast. I can wait! I am going to order a few samples and get to work.
Hi,
Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.
Trendsi is so seemless and has some pretty decent merch. Their customer service is also great! Chette was amazing and helped me with everything I needed and fast.
Hello Better Days,
That's awesome to hear! 😊 We're thrilled you had such a seamless experience with Trendsi and found some great merchandise. It's fantastic to know that Chette provided you with amazing and speedy assistance. We can't wait to have you back for more shopping fun! 🛍️💫
Chette with customer service was so amazing! She was so quick at answering my questions and fixing my mistake! Already love working with Trendsi because of her!
Hi, Hick Town Honey
Thank you so much for your review! It is our mission to help online sellers grow their businesses, and we look forward to offering you even better services. Please let us know if you need help with anything.
Angelo was awesome--quick to respond and very efficient. He helped me resolve getting my store connected in no time. Thank you, Angelo! :)
Hi, LuckyCat Boutique
Angelo really is a rockstar! Thank you so much for your kind words! We'll make sure to pass along the compliments to him. Please don't hesitate to reach out to our 24/7 support team again!
I installed this 2 days ago and already have 7 sales! Gretle was great to help with any questions I had. Super excited to have another source for inventory.
Hi Tara Lynn's Boutique,
Thank you so much for taking the time to give us your wonderful feedback! Trendsi hope to help your brand accelerate to reach your goal. We'll pass along your compliments to Gretle and please contact Trendsi support if you need help!