Reviews (3,636)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

October 12, 2023

Super late horrible service my first order was a nightmare dont waste your time

Musotica.com
United States
2 months using the app
ShopSocial, Inc. replied November 9, 2023

Dear Musotica.com,

I'm truly sorry to hear about your disappointing experience, and I apologize for any inconvenience caused by the delays and service issues with your first order. This falls short of the standards we aim to uphold.

Your feedback is crucial to us, and I want to assure you that we take your concerns seriously. I'll personally investigate the details of your order to understand what went wrong and address the issues at their root.

If there's anything specific you'd like to share or if you have further concerns, please feel free to reach out directly. We're committed to making things right and ensuring a more positive experience moving forward.

Thank you for your understanding, and I appreciate the opportunity to resolve this matter.

June 22, 2023

Anya is so responsive and humble she resolved my query quickly. Thank you anya i am happy your response.

Bold wear
India
About 2 months using the app
ShopSocial, Inc. replied July 5, 2023

Hi, Bold wear

We are happy that Anya was able to assist you. Please don't hesitate to reach out again anytime.

March 23, 2023

Angelo, was friendly and helpful. My question was answered immediately! Thanks Trends for a great experience!!

Lamoille Yoga
United States
About 2 months using the app
ShopSocial, Inc. replied March 25, 2023

Hi, Lamoille Yoga

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, Angelo is truly a gem to have on our team! We count ourselves lucky for users like you. Please reach out to our CS team anytime!

March 30, 2023

Allan did a great job providing support. Helped solve my issue quickly! I would recommend this app.

Full-X
United States
2 days using the app
ShopSocial, Inc. replied April 5, 2023

Hi, Full-X

Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to contact us for anything you need, we are always happy to help.

September 29, 2021

I could not say enough great things about the products but most of all the customer service! I had an issue and they had it resolved within 30 mins. When you're trying to run a business and need help right away Trendsi does not disappoint! Customer service hops on the chat quickly and walks you through every step. It's hard to find that quality of service these days. Angelo and Charmaine are some of the customer service reps I have worked with and they are so nice and VERY helpful!

Apricity Boutiquee
United States
2 days using the app
ShopSocial, Inc. replied October 5, 2021

Hi Apricity Boutiquee,

Thank you so much for taking the time to write us a review! Everyone here at Trendsi loves to know that our customers appreciate what we do. Your success matters to us, so please don't hesitate to reach out again for assistance.

September 21, 2021

AHMAZING is an understatement! I just had a call and Jaylene was extremely helpful, she answered all of my questions + my concerns. This company is a saving grace and I can't wait to get started with them :)

Lovely P.U.S.H Boutique
United States
2 days using the app
ShopSocial, Inc. replied September 27, 2021

Thank you so much for the review! We hope to help your business grow and please don't hesitate to reach out whenever you need help.

October 22, 2022

'Allan' from Trendsi is amazing! he was knowledgeable, experienced and friendly!. Good Customer services provided by Trendsi.

Unbeatable_Sale
United States
2 days using the app
ShopSocial, Inc. replied October 23, 2022

Hi, Unbeatable_Sale

Thank you for your incredible review! We really appreciate your feedback and look forward to the growth of your business. Our 24/7 support is always here when you need us 😊

December 9, 2022

I will only rate 4 stars because I just placed my first order so I cant judge them based on that but Allan had such amazing customer service! highly recommend this app

Aulani Boutique
United States
About 2 months using the app
ShopSocial, Inc. replied December 21, 2022

Hi, Aulani Boutique

Thank you so much for taking the time to leave us a review, you are a gem! Please connect with us any time if you have more questions or need help again!

March 11, 2023

WOW! This is the easiest was to move excellent products to your store - and its still free! Raymart was extremely helpful with my questions! Thank you!

Wild Yotes
United States
2 days using the app
March 23, 2022

I recently spoke to Jaylene today and I am more please with the information that she has provided for me. She was very informative and any questions I had that I wasn’t sure about she made me at ease. She was very patient when it came to listening to me and responded back with information that open my perspective. I’m really excited about the outcome and can’t wait to see my business expand. Thank you for taking the time to talk today.

Sexy~N~Snappy
United States
2 days using the app
ShopSocial, Inc. replied March 24, 2022

Hi, Sexy~N~Snappy

Jaylene is a gem, isn't she? We are really proud and lucky to have her. We will make sure to pass along the compliments to her and please feel free to reach out again should you have any questions.