Reviews (28)
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Twik Personalization has been a game-changer for my Shopify store. The ability to create dynamic, personalized experiences for every customer has led to a significant 6% increase in sales.
Thank you for your wonderful feedback! We're thrilled to hear that Twik Personalization has boosted your sales and enhanced your customers' shopping experience. Your success is our top priority!
Were to begin this updated review.
Twik is probably the best user experience Ive ever had. They had issues with rescans on websites which looked like bots, including on my shop.
I accused them of scamming and running bots. They refunded me immediately but also engaged with me and wanted to show that it was by error not design.
We worked back and forth for over 3 months and Twik finally came back with a new and improved system. I saw the scan traffic for one day and then back to normal!! That's dedication to your product and your reputation.
Even after resuming with the purchase, Twik still stayed engaged even going as far to demo new features and how I can extract maximum value from the data they provide. Looking forward to hitting new revenue highs!
Thank you for your updated review and for giving us the opportunity to make things right. We're thrilled to hear about your positive experience with twik and grateful for your patience as we worked through the challenges.
Your feedback has been invaluable in improving our system and services. We're excited to continue supporting your journey towards new revenue heights and look forward to showcasing more of what twik can offer. Your trust and satisfaction are our top priorities. Here's to more success together!
This is a revolutionary app that has taken an otherwise static customer journey and enhanced it to make it personalized and specific to the customer's shopping behavior. This is Gold Jerry! We are well into our second month and have already noticed increases in important metrics like, add to cart, purchase rate. To top it all off, excellent support from Guy. who has taken the time to work with us and guide us throughout our journey with Twik. Must Have APP! at least give it a shot.
Thank you for your fantastic review! It truly is gold!
We're delighted to see the positive impact on key metrics that indicate better conversion rates.
Our team is very committed to providing excellent support throughout your twik journey.
We're excited about the future and look forward to helping your business thrive!
Amazing! One of the few app i pay for and every month it pays dividends! Great software, can't recommend it enough!
Thanks for the amazing feedback!
We're thrilled to hear that Twik has been a valuable investment for your business, consistently delivering positive results.
Your recommendation means the world to us, and we'll keep working hard to provide you with top-notch software and support.
Cheers to continued success with Twik!
Twik appealed to us as we have a very large catalogue and needed to help customers find what they're after. Customer support has been great and it seems to be running smoothly and already making a difference to our revenue.
Thanks for sharing your experience with twik!
We're thrilled to hear that our app has helped you improve your customers' shopping experience and boost your revenue. Our team is always here to support you. Please don't hesitate to reach out if you need any assistance.
We're grateful for your support and excited to see your continued success with twik!
Today we have uninstalled the app Twik from our store.
It had become very difficult to track the deliverables of this app. We were on the legacy plan and we were told that all the features will be available for us as we were one of the first users of this app.
However, it was disappointing that neither the team kept their promise nor the app looks to be any more as useful as before
Thank you for your feedback. We are very happy to work with you!
Our basic automations are menu sorting, products sorting, analytics integration and currency localization. With twik plus you can explore our advanced automations. If you are interested, send us an email and we would be more than happy to tell you all about it.
I was having a lot of trouble understanding the Twik application I was thinking that it did not help or do anything for my store. When I connect with customer support Boaz was so amazing he really took the time to help me and explain the Twik app on my store we also did a Zoom meeting.
Thank you for taking the time to leave us such a great review!
We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Thank you again for your feedback, and we look forward to talking to you again!
It didn't do what it said it was going to do. I am highly disappointed in the fact the app did not deliver.
We are deeply sorry to hear you had a poor experience with us. We would like to look into it and understand what was not working. We sent you an email so we can investigate this, and hopefully we can create a better experience for you.
I’m not pleased with my experience with twik and have contacted support for a refund app states I was charged for something I did not approve or sign up for . I have requested a refund and want confirmation my subscription I never asked for was canceled twik did not work for my account and I would appreciate some type of communication from support soon . Please and Thank you
We are sorry to hear that you feel unhappy with your experience of our app.
Our customer support is available Sunday to Thursday, 9am-7pm. If there was any misunderstanding regarding Shopify's billing or app usage, surely, we would be happy to get things sorted, by a call or email.
According to Shopify's billing system, you installed our app on the 20th of April and uninstalled it yesterday. We would gladly speak with Shopify if you believe that the app was installed without your approval, and try to sort this issue for you.
We have also just replied to your email with a link to schedule a call with us, so we'd be able to better understand this case and make our best efforts to assist you, including a refund. We have no intention of charging you if you did not benefit from using our app.
Loving the app- works seamlessly and we've been seeing a 30% increase in sales since using it. It really is 'plug & play'- the app does it all on its own! Customer support is very responsive and friendly.
