Reviews (202)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales through personalized SMS marketing and abandoned cart recovery. They appreciate its easy setup, seamless integration with Shopify, and AI-driven conversational SMS capabilities, especially effective for high-ticket items. The real-time analytics and adherence to SMS regulations are also valued. Merchants commend the responsive and professional customer support, which quickly resolves issues, enhancing their overall experience.

November 1, 2023

this app is very effective at recovering abandon checkouts passively

Eloral
Canada
11 days using the app
TxtCart replied November 2, 2023

Short and sweet, love it! Let's crush BFCM sales in 2023.

- Ana from TxtCart

November 12, 2023

Exceptional customer service, so understanding and helpful :)

SerenityCore
Ireland
7 months using the app
TxtCart replied April 8, 2024

Very glad to hear you're happy with the service and support!

- Sara from TxtCart

August 14, 2023

I did helped me boost my revenue by 20%. So far experience was good , looking forward to use it smartly. Customer support is cool

Himalayan Cloud
India
6 days using the app
TxtCart replied August 16, 2023

Appreciate the kind words and testimony of SMS helping boost by 20%. Amazing!

- Rebecca from TxtCart

February 2, 2021

Just signed up after seeing an advertisement. Had some questions and the live chat was very informative and helpful, quick too! Explained exactly how the program works and provided me a 14-day free trial, which I was stoked about! Excited to be with TXT. Abbysapothecaryco.com to the moon!

Abby's Apothecary Co
United States
5 days using the app
TxtCart replied February 4, 2021

Appreciate the review and looking forward to further building our relationship with you and your customers. If you need anything, don’t hesitate to reach out!

- TxtCart Support

September 30, 2023

I wanted to know how to add my contacts to my subscriber list and the answer is not only vague, but it is very inaccurate.
The short answer is you cannot upload a CSV file at all. It must be done for you. Hope they can update the instructions.
The automated response is terrible which leaves the client going in circles to try to find out how to add the contacts by uploading a csv.
The chat human also insisted that I could upload a csv, but when I told her I don't see an option for it, she then told me that customer service must do it for you. Be more straight forward because clients are spending too much time on a wild goose chase. YOU CANNOT UPLOAD A CSV FILE. It must be done for the client by emailing support.

Boudoir Boutique
United States
4 months using the app
TxtCart replied October 1, 2023

Hi there,

We really appreciate the honest feedback and are going to be updating our support docs to accurately reflect the current status of the product. Apologies as we have been recently building out a lot of new features so documentation has lagged behind a bit.

In short, yes, as of today, you need to reach out or email support at support@txtcartapp.com to allow our team to review your CSV and upload it to your account. However, we are building out a new, easier way to import/export subscribers directly within the new dashboard.

Hope this helps and look forward to driving more SMS revenue for your business.

- Kyle from TxtCart

October 19, 2023

Not for me. I was charged $34, never even made a sale. Im sure its great for websites that has more traffic, but if you are just starting out and building your clientele, there are way more beginner friendly apps out there.

GISEI Media
United States
3 months using the app
TxtCart replied October 21, 2023

Hi,

While we appreciate your review, as discussed in your customer support ticket we have refunded you the full amount. To clarify, you signed up for our starter plan which carries a $29/mo recurring charge + usage fees. The $5 carrier fee and recurring fee made up the total $34 charge. Please make sure you read what you sign up for completely before installing apps and give them enough time to generate results.

Best,
TxtCart Team

August 10, 2023

the best sms app by far, definitely my first choice when building a brand and cant forget about the customer service 10/10

Puralense
United States
3 days using the app
TxtCart replied August 11, 2023

We greatly appreciate the feedback!

- TxtCart Support

July 5, 2022

Glad i took the app. very simple not problematic and fast. I hope that will be able to continue to use it.

Jefferson-Bilongo Kisoba-Heno
Canada
3 months using the app
TxtCart replied July 5, 2022

Hey thanks for the review we truly appreciate each and every one of them. If you have any further questions or needs, don't hesistate to reach out to our team!

- TxtCart Support

Edited November 17, 2023

The app is not yet ready for UK market so cannot complete the set up or use. The expected launch date for UK keeps getting pushed back each month so all very frustrating and a total waste of time. Received an interesting email about our review too - but I'll leave shopify to deal with that......

Bohotusk
United Kingdom
2 months using the app
TxtCart replied November 17, 2023

We appreciate your feedback and regret to hear about the challenges you've faced with our app. I assure you that we take such matters seriously, and I would like to address your concerns promptly.

Regarding the UK operations this feature is now LIVE as of 11/25.

Pertaining to your two charges, as promised, we had delivered you full refunds of both amounts no questions asked. It is a shame that you resort to defamation and spreading lies about how a business conducts itself and we will be further investigating this matter.

We are committed to transparency and accountability in our operations, and we would appreciate the same from you.

If you have any additional details or specific information that could assist us in resolving your case efficiently, please do not hesitate to share them.

October 30, 2023

Have never sold an item yet txt cart took $46 AUD from my bank. Will be cancelling today

Add Adventure
Australia
About 2 months using the app
TxtCart replied October 31, 2023

Hi Ricky,

Reached out to you via email. Took a look at your account and you're correct no sales were made, however you were subscribed to our Starter Plan which carries a recurring $29/mo charge and there are carrier usage fees associated with using texts.

In any event, we are understanding of small/closed shops and have offered you a full refund for the trouble. Hope you can come to an understanding.

- Kyle
Founder of TxtCart