Reviews (202)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales through personalized SMS marketing and abandoned cart recovery. They appreciate its easy setup, seamless integration with Shopify, and AI-driven conversational SMS capabilities, especially effective for high-ticket items. The real-time analytics and adherence to SMS regulations are also valued. Merchants commend the responsive and professional customer support, which quickly resolves issues, enhancing their overall experience.

Edited July 26, 2022

I tried using this app. The canned messages are not working so well.
Would be great if we could customize them.
Love the idea!

Pacific Wild Pick
Canada
2 days using the app
TxtCart replied July 26, 2022

Hi,

We hear your feedback and have noted it internally with our team. If there’s anything we can do to help improve your experience of results please don’t hesitate to reach out to us!

- TxtCart Support

November 19, 2022

Its crazy i switched from sms bumb to TXTCart Plus and my sales via sms 10x.
I can recommend it to everyone

Beyond-Love
United States
2 days using the app
TxtCart replied November 21, 2022

Amazing results utilizing our platform, that's what we strive for each and every merchant! Appreciate you taking the time to highlight that :)

- TxtCart Customer Success

July 13, 2023

its ery good really liked the support, they gave me assistance, and helped me in whatever way possible, only their new update wasn't so good, the free plan only allows up to 20 reviews to be shown, no matter how many you have, but the plan basic works that is not that expensive as well, in the end you can copemsar really pay, in addition it has other functionalities, thank you for all the support

Chat & mart
Pakistan
2 days using the app
TxtCart replied July 15, 2023

We’re glad you valued the support. However we don’t have any impact on reviews as we only handle sms marketing. Perhaps you’ve mixed it up with another app. We will though be launching a new SMS reviews product in the near future letting you ask/collect reviews in text.

- TxtCart Customer Support

August 30, 2023

This app should be taken off of the Shopify app store for deceptive and false advertising. They will associate any sale that happens after they text the customer even if no link to cart or discount was sent. The texts that are sent to these abandoned checkouts are not human sounding and do not actually address what the customer asks most of the time. Nowhere under the plan information does it say that they charge a $5 monthly fee for carrier usage, to which support told me it is just not advertised... Also telling a customer that they are unaware of SMS marketing costs, and then proceeding to shame me for being on Shopify advanced plan and complaining about the charge is laughable. My Shopify plan is irrelevant from what I pay to this app, and should never have been thrown at me like that. Just because merchants are not noticing your hidden charges does not make it right...

Lumiez
United States
25 days using the app
TxtCart replied August 31, 2023

I'm sorry to hear about the challenges you've faced with our SMS app. We take your feedback seriously and want to address your concerns. We want to clarify that our intention is not to deceive or falsely advertise. All information regarding pricing can be found on our listing, website, app charges accepted, TOS, and help center.

Our app attributes sales to texts only when they are directly linked to a customer's purchase journey. Each sale must either come from the customer using the link sent in the message, the discount provided, or purchase after reading the message within 7 days. Keep in mind that each abandoned checkout/cart has a unique CARTID, which is tied to our message. If a customer finishes buying the same CARTID we sent a text for within our attribution window, it is a TxtCart sale.

While we understand your frustration with the automated texts, we continually work on refining our messaging to improve customer interactions through human agents and ever-improving AI.

Regarding the carrier usage fee, we apologize for any misunderstanding. We strive for transparency and will review how this information is communicated in our plans. As for mentioning your Shopify plan, it was not our intention to dismiss your concerns. We appreciate your business and value your feedback to ensure a better experience for all merchants. Thank you for bringing these matters to our attention.

- Kyle
Co-founder @TxtCart

March 1, 2023

The text messaging system is not sent by real people as stated in their description. And if their are real people, they sure don't respond to my customers like they are real. When a customer says "no, I don't want additional information" and you send it anyways, that leaves a bad taste. ESPECIALLY, when that customer then leaves us a 1 star review. Never again. I uninstalled immediately.

On top of that, they take credit for sales that they didn't generate, which in the long run would cost us a lot of extra money for nothing.

HubCity Graphics LLC
United States
5 days using the app
TxtCart replied March 1, 2023

Jacob,

It hurts to see you resort to leaving a 1-star review on an app that you have not used since Feb 14th, without ever reaching out to our support team or ownership. You used the app for 5 days on trial, where all sales recovered were done free of charge given our 14-day free trial and $1000 in sales recovered offer. We would be happy to share in-depth our attribution model, which is typical and available to all on our help docs.

Had you reached out to our team, we would've been happy to resolve any questions or concerns about our approach, agents, or attribution.

Furthermore, I tried to find the alleged 1-star review left on your website which you are attributing to us, but could not. I've emailed you to help resolve any issues you may have so we can remediate and work together.

Edited October 22, 2021

New to this app and really excited to see how it goes! Customer service reps are ON POINT!!! Very helpful! The rates are also very affordable for small businesses.

Ginger & Honey
United States
About 4 hours using the app
TxtCart replied October 22, 2021

We are equally excited to have you! Don't hesitate to reach out if we can further assist with any inquiries.

- Kyle from TxtCart

November 16, 2023

Their CS team is super friendly and always willing to help out with anything. We reached out to get some help with our compliance setup and Rachel is soo helpful! Very excited to see what all the SMS by human hype is about.

Gold & Beyond
United States
About 1 hour using the app
TxtCart replied November 17, 2023

Thanks so much and we’re super excited to have you onboard TxtCart just in time for BFCM!!

- Rachel from TxtCart

January 2, 2023

Staff was great & helped me with a problem that was occurring on my store. I tried a few others but this seems to be the best.

TurboGrip®
United States
40 minutes using the app
TxtCart replied January 2, 2023

Glad we could get you all set up Brayden! Let us know if we can do anything else to assist.

- TxtCart Team

February 18, 2021

This app may not have been a good fit for our store (we aren't allowed to offer discounts on certain items at certain times of the year), but the customer service in answering all my questions was amazing. If this is a good fit for your store, I'd highly recommend for the awesome customer service.

Melodi's Belles and Beaus
United States
22 minutes using the app
TxtCart replied February 18, 2021

Glad you found the support helpful Melanie. Looking forward to reconnecting once the feature set is flushed out for your specific needs! Best of luck until then :)

- Kyle from TxtCart

October 25, 2024

Antartic Shower
Spain
13 days using the app
TxtCart replied October 26, 2024

Thank you for taking the time to leave a review, greatly appreciate this!

- TxtCart Team