UpOrder (formerly Spently)

Lets cut straight to the chase here: if you have a Shopify store YOU NEED THIS APP! It's that simple. Don't hesitate..just click get app! The email templates that are supplied in your default Shopify store are appalling and I've been looking for a solution for years (even looking at this app several times and not taking it!) but I'm so pleased I finally did. The app is so simple to use and in a few clicks you can transform your default communications to customers from drab, bland, grey messages to something worth looking at, and importantly - interacting with.This now opens up a whole new world of possibilities for our business, giving us the opportunity to promote products/social media/special promotions/content/blogs and a whole lot more. It's a clear and easy 5 Star app without hesitation. Not sure what the developers have in store in terms of development but perhaps a discount code generator or product recommendation feature would be great but lets not take anything away from this app right now. It's brilliant...and essential.

First off, the Spently crew gets it. Excellent product. Very fair price. Easy installation. Kick ass customer service. There are a lot of beautiful apps out there but more often than not you are left on your own accord to install, learn a new interface, hunt and peck, and test, test, test until you get it right or just uninstall the app in frustration. Not so with Spently's Review Notification Email Editor & Analytics. From the moment I installed the app these guys were in contact (automated and Non-automated) and made sure I had all the info I needed to use their app to it's full potential. Our personalized children's CDs have custom product options that need to be pushed into the Order Confirmation emails. So when I had a couple requests to tweak the liquid code to my specs Ren spent probably too much time helping me get it right.
Huge thanks to Ren.
The bottom line is this is how all app companies should conduct their business. If more app companies truly focused on helping their customers in the set up phase they would make more money and have more loyal customers. Thanks, Spently, you just gained another loyal customer.

Spently is a great app!
All of the features gave us both the flexibility to choose from ready-to-use templates as well as the ability to use a bit of coding when we wanted to go further into design customization.

We’ve also been able to use follow up emails to help bring back customers that had abandoned their carts as well as implementing a Referral Program which is something we wanted to do for a long time.

We would highly recommend this app, whether it’s for the work it does or the support team which provided us with an amazing service so far.

We set up Spently using their Premium white glove service, which is well worth the investment. From start to finish, Grace and the Spently team have been awesome at getting us set up, making regular adjustments and tweaks to our transactional emails. Their attention to detail is impressive and we have seen fabulous results for Nudestix.

We would highly recommend this to any other Shopify Plus stores looking for a revenue lift from existing customers.

Spently gives you great customization options + an amazing ROI. Plus, the service is one of a kind!

Roddy and Tina are super professional and friendly - 10/10 customer service. Very clean and intuitive design as well.

Spently has made the set up process very easy for us and their customer support has been outstanding. We're excited to see some good early results and hope the upward trend continues.

We're just getting started with Spently - but I love this app.

Very user friendly and really looking forward to exploring it further.

Solid app so far, straightforward and intuitive to use.

Easy to use and Helps you create more professional follow up emails. I also upgraded to be able to send automatic review prompt emails. I'd highly recommend