Reviews (581)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive customer support, and the quick return on investment due to efficient email delivery.

Edited November 22, 2019

The app is easy to use and navigate without any coding background. I've found the customer support team to be very responsive and helpful. I highly recommend Spently.

Dragon Bicycles
United States
Over 1 year using the app
February 18, 2016

100% worth it! It is SO easy to create stunning email templates. My favorite feature is the ability to add unique coupon codes in any of the emails, particularly the shipping confirmations and account activation emails. Overall, the look and feel of all the emails are very clean and professional. I don't see us getting rid of this app anytime soon!

Soulmakes
United States
Over 1 year using the app
November 19, 2015

Spently is awesome! I was previously using another app for email templates but it would not allow you to take the HTML work onto Shopify's notifications. So the customer was receiving two emails for everything. Confirmation, shipping, etc. huge headache. With Spently you can design a professional email yourself using their user friendly templates. They give you the HTML which you can then replace the Shopify default email. If you're looking to make your business that more professional with email templates the this the app you go with!

Theboutique Pixelsupply
United States
Over 1 year using the app
January 10, 2017

Absolutely LOVE Spently!
The platform is so easy to use and it makes our e-mails look beautiful.
We have found that the e-mails we are sending through spently are much more engaging for our customers.
Integrates perfectly with Shopify! Would definitely recommend to anyone with an e-commerce business.
Thank you Spently team!

Gemelli Swimwear
United Kingdom
Over 1 year using the app
Edited July 15, 2021

It would be nice if I could customize the design elements in the email even more, that way it would be completely seamless with our shops marketing emails.

Asher + Rye
United States
Over 1 year using the app
August 2, 2017

Simple and easy to use! Customising email notifications made easier with Spently :)

Yoyo Mats Singapore
Singapore
Over 1 year using the app
March 8, 2022

I needed support updating the information after purchasing through Exchange Marketplace. Don provided helpful customer support and I was able to make the required changes with no problem. Response time was good.

PETHUT
Canada
Over 1 year using the app
November 27, 2014

This was too easy! I love that my customer correspondence is now personable and professional in appearance. With an online store these contact emails are so important.
Well done on a great service.
Kate
Cumulus Living

Cumulus Living
Australia
Over 1 year using the app
March 11, 2014

Most complete tool we've used for customizing notification emails. Very easy to install and the support team is really knowledgeable. After quickly setting up order confirmations we've already noticed customers returning with repeat orders. Emails asking about shipping have dropped significantly since we've customized our Shipping Notifications with FAQs. A total Win Win - I highly recommend this app for anyone who wants automatic repeat customers and fewer customer support requests.

Monte & Coe
Canada
Over 1 year using the app
July 30, 2019

I have been using this app for 4 months and my stats are impressive. I have a 261% open rate on notification e-mails. Where else can you get that!

Steel Pony
United States
Over 1 year using the app