Reviews (582)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive customer support, and the quick return on investment due to efficient email delivery.

Edited August 15, 2017

We are incredibly impressed with the quality of service and support we have received from Spently. Branding is extremely important to our shop and the new templates we have implemented with Spently have taken our customer experience to the next level.

Prior to Spently, our abandoned cart recover was approximately 4%. Within two weeks of using Spently, our rates have increased to 8.7%, above Shopify's average. *** UPDATE ** - Over 9.5% of our Cart Recovery emails are being completed now!!! Amazing. FURTHER UPDATE - As of this morning 21% of our recovery emails are successful. Game changing. Thank you.

We look forward to finding new ways to work with the automated emails, especially around the major holidays.

This app is worth every penny.

Sweetpeas Inc
Canada
11 months using the app
Edited January 21, 2021

It was amazing , I had a couple of problems and they were amazing at fixing it and gave me beyond amazing service.

Pavonis Rage
Canada
11 months using the app
August 27, 2017

Really great app and great support! Had some hiccupps getting the discount code to work but it was fixed straight away and everything works great! My notification emails look so professional now and I find the analytics so useful. Highly recommend.

Laud Timepieces
Australia
11 months using the app
Edited March 16, 2019

This app is actually useful; however, if you are not html savvy you will get lost in coding translation. It only helps if you know the html basics. Here at SM Fashion, we actually had to reedit and revise the emails several times because there is no place to edit the html code until it's being exported and saved. If anyone wants some amazing customized emails, choose Supercharged Store Emails.

Also, make sure that you are aware of the "global style" editing because those settings are for all email designs unless the green globe isn't selected. Another thing to be in the know of is the Advance Settings.

Con: It would be nice to be able do more html editing before the export.

Studsmen Fashion
United States
11 months using the app
April 22, 2020

The app is very easy to use, simple and straight forward. Quick to set up, and easily customized. The customer support team is amazing, they'll help set up everything.

209 Lebanese Wine
Lebanon
11 months using the app
May 21, 2019

This app has been the best decision we have made for our online store. Spently has increased our sales dramatically. Customer service is fantastic and very helpful. My advice is to install this app; you will love it!

Wholesale Fashion Shoes
United States
11 months using the app
February 5, 2022

Huge revenue driver and easily creates a strong brand presence across all the transactional emails we send. I highly recommend.

Freedom Rave Wear
United States
11 months using the app
July 27, 2021

A great experience from their customer service they answer any and all questions you may have in regard to your store or their product.

Phetamine
United States
11 months using the app
June 8, 2016

Really easy to use, and elevates your notifications to the next level. You can make all of your email notifications look very professional. My only gripe is that the emails aren't full width.

Huff Puffers
United States
11 months using the app
November 5, 2016

We are currently using the free plan to customize our order confirmation notifications, we couldn't be happier with the ease of the set up and the level of customization available! We will definitely be upgrading to the paid version in the near future! Five stars!

Lace The Game
United States
11 months using the app