Reviews (582)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive customer support, and the quick return on investment due to efficient email delivery.
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Very nice app! Easy to use and I love the design of email.
Alexandre.
www.lekocon.com
Roddy and the rest of the Spently team were fantastic. They responded immediately, were incredibly clear, helpful and nice, and I was able to get a full suite of beautifully formatted customer notification templates in a very short period of time.
Horrible! This company was fantastic in the beginning. Tina was great. Now it is awful. My templates are gone yet I've been charged every month. There is no support to ask for my templates. Shopify should not be working with this company. THE WORST APP and No SUPPORT. An absolute shame.
We spend quite a bit on channeling traffic to our store using paid advertising. It was effective, but we still had difficulty maintaining this new audience.
Spently allowed us to reach out to these customers with strategic automated follow-ups, along with customized order notifications that provided users with discount codes, and personalized recommendations —all of which have helped us maximize our customer lifetime value.
With that said, Spently has generated 35,000$ in ROI for us just this past year, so we couldn’t be happier.
Great App. I am currently using the free plan to customize my order confirmation notifications, but couldn't be happier with the ease of it!
www.maternityessentialss.com
This app is an absolute scam. DO NOT INSTALL. Charged me HUNDREDS a month with no heads up for an app I wasn't using. I uninstalled it and my entire card payment system crashed and I lost thousands in sales trying to fix it. DAMN this app and the devs who put this out.
Thank you for taking the time to share your experience with UpOrder. We apologize for any confusion about our app. We reached out to you via email to give you the opportunity to discuss your concerns with us. We are here to help.
We appreciate the opportunity to clarify some important points. UpOrder notification templates are sent when triggered by Shopify and do not require ongoing attention from merchants to perform: Over the period of time you used our app, we delivered an ROI greater than 8X for your store.
Additionally, UpOrder never touches your store's payment system. All charges for UpOrder are processed by Shopify. Our app only interacts directly with your shop when you are publishing templates created within our designer.
We understand that the payment system issue you experienced must have been frustrating, but we want to assure you that our app is in no way related to it. We recommend you contact Shopify directly about any issues processing or receiving payments.
Lastly, if you would like to discuss with us your concerns or if you have any questions regarding UpOrder, please reply directly to our emails or contact our support team at uporder-support@pantastic.com, and we will do our best to assist you.
Love this app! Makes all of my transactional emails look so beautiful :) The customer support is awesome too! Highly recommend this app if you are looking to make your Shopify emails that are sent to your customers way better!!!
Absolutely loving it. According to my spently dashboard, I've already gotten my money worth in the first day. The $19.99 was well spent.
This app is amazing, great customer service and this does help you increase your revenue. Highly recommend!
Really REALLY great app! Very intuitive and super easy to use. You can't go wrong!