Reviews (581)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive ...

January 29, 2020

Unfortunately no answer to support questions and no way to fully translate the e-mails into another language. So it does not work for me.

cosycamper.shop
Germany
1 day using the app
UpOrder replied January 30, 2020

Hi there! Sorry to hear this. It doesn't appear as though we received any messages from you. We're always more than happy to help and pride ourselves on our service. Please ...

May 1, 2020

This application will not allow to send emails to customers and I suffered very badly. Never go for this apps it is not even reflected in Shopify after installation. Leave this apps very fast, I had worst experiences. The charges are very high.No support also given. Pathetic services

Inaaz.biz
India
About 15 hours using the app
UpOrder replied May 1, 2020

We’re sorry to see this review, but it’s an inauthentic representation of our app and our interaction with you.

Our customer support team responded to you within 15 minutes ...

October 16, 2013

This app was just way too hard to customize... I had an easier time doing the HTML version that already comes in the Shopify system. I liked the idea that this app tracked people opening it ect.
I think it is just silly that you can't change the background and button colours to have some possibility of the email looking like it belongs to your site... i mean that isn't that the most basic thing? ...

Mei Li Paperie
Hong Kong SAR
About 2 hours using the app
UpOrder replied March 8, 2019

Thank you for the feedback! We have improved our email template builder quite a bit, to give you more flexibility to customize background colors, button colors, and much more ...

July 18, 2017

After spending 1 hour editing 15 templates, it says I can only use one on a free plan, next plan is $19 for 50 emails... I am so disappointed..

Fatma Bakirtas
Türkiye
About 2 hours using the app
UpOrder replied March 8, 2019

Thanks so much for the feedback! We have since introduced global settings into the email builder that allow you to design all 15 store emails is less than 15 minutes :)

Our ...

January 11, 2013

We've had a good experience with the Spently app. We offer a 50% off voucher code on our receipts, and the response definitely exceeded our expectations. Since using this app, we have doubled our return customers. The app pays for itself by offering customers incentives to buy again, and after one month of using the receipt templates, it's making us money.

Ashley Bridget | Express your Innocence
December 5, 2012

Very cool app!
I like being able to see how many people open my receipts. Definitely worth it even if you can get one or two returning customers from the links in the receipts.

JosephNogucci
May 28, 2015

An excellent app! Great in making the most professional looking template in Shopify!

Teabag by Mail
United States
December 9, 2015

Super helpful in making our emails look great! Really helps create a seamless brand experience for our customers :)

Glow Turmeric Scrub
Canada
November 1, 2016

Great app! I definitely recommend it since they offer a free plan and it helps to get more out of your email notifications.

Ninjanutz 2
Mexico
October 11, 2017

Absolutely awesome way to optimize your Shopify notifications, no coding needed just time to get inspired by the messages you wish your customers to read and see. Drag and drop and boom there ya go! Thank you! https://www.veganstraws.com

Veganstraws
Canada