Reviews (1,080)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales through effective cross-selling and upselling at key moments, noting significant improvements in conversion rates and average order values. The app is praised for its scalable pricing model, comprehensive features without hidden costs, and user-friendly interface that ensures a smooth setup. Additionally, the customer support team, including members like Glen, Nadeem, and Bhagya, receives accolades for their quick, professional, and personalized assistance.
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An excellent application with an great customer service!
very easy to use and has amazing options! thank you!
Amazing app & it's free. Custom service is very helpful and responded to me in minutes (on Sunday). Keep up the good work!
The best cross-sell and upsell plugin ever! Very powerful functionality and customer service and tech team very professional, totally recommended!
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.
If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.
- Sarah, Customer Support Advocate
Después de haber intentado con otras apps al fin encontre esta, la mejor, el soporte es muy rápido!
Thank you so much. With your words, you have inspired us to work harder and keep up our effort to improve our services.
If you have further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sarah, Customer Support Advocate.
This is a great plugin! Very suitable for my website, their communication is very timely! Looking forward to the next cooperation!
Awesome app, great and prompt customer service. Works extremely well to increase AOV. Love the cart, thank you page, and in page upsell features. Increases profits by 20% easily!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our app. We look forward to serving you for many years to come!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Finally, a cross/down/sell app that does what I want it to. Worst-case scenario, the support fixes it for you
Thank you for your kind words! We're delighted to hear that you're satisfied with our app. 😊
Providing excellent customer support is one of our top priorities.
We're here to assist you in any way we can and ensure your experience with our app remains outstanding.
Your feedback is greatly appreciated, and we look forward to continuing to serve you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Unfortunately the App charge a lot of money while is based on "orders" doesn't matter if they are generated from online store or PoS (while we have 80% orders by PoS and less than 100 orders from online) and force you to spend as you have hundreds of order.
So is good if you just sell online, bad if you have also PoS connected.
Hello,
Thank you for taking the time to share your feedback with us. We genuinely value all input from our users as it helps us improve our services.
We understand your concern regarding the pricing structure based on "orders," and we sincerely apologize for any inconvenience it may have caused, especially for businesses with a majority of Point of Sale (PoS) orders.
We understand that we offered an unlimited offer with better discounts, but we regret that it didn't meet your expectations.
We assure you that we will take your feedback into account as we make further improvements to our pricing plans.
Our intention is to provide a fair pricing model that caters to various business types, but we acknowledge that it may not always align perfectly with every customer's specific needs.
Please know that we are constantly evaluating our pricing strategy and actively seeking ways to enhance the value we offer to all our users.
Your feedback is invaluable in helping us identify areas for improvement.
We are diligently considering options to make our pricing more flexible and accommodating, especially for businesses like yours with a significant number of PoS orders.
Our dedicated support team is available to assist you in finding the best possible solution that suits your business requirements.
Once again, thank you for bringing this matter to our attention. We are committed to serving you better and making your experience with our app more rewarding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo
sometimes all your funnels may disappear but don't worry, they'll reappear. :) just log back in. chat support suer helpful in the middle of the night while working on my store. :)
Thanks a lot for your generous words. If in need of further help please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sreeshankar, Customer Support Advocate
The support of this app is top-notch! Sarah has been so helpful in assisting me to set up my app. She has every answer to my questions, which gives me so much confidence in using this app. I know I can count on this app to increase my revenues!