Reviews (1,097)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and average order values through effective upselling and cross-selling. It features timely product recommendations that enhance conversion rates and integrates smoothly, allowing for targeted offers that maintain a seamless user experience. The app is easy to set up with customizable options that suit different brand aesthetics, including specific triggers and multi-discount functionalities. Exceptional customer support, noted for its responsiveness and helpfulness, includes live chat and personalized screen sharing sessions.
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I've been searching for the perfect UPsell app on Shopify and I've finally found one that does what I need! Thanks and I hope I generate more than 50 orders a month so I can give you some money!
Thanks a lot for such a great review. We really appreciate you taking the time to share your thoughts on our app. We hope your business booms as well and wish you all the very best with your business.
If you need any assistance in the future please contact us at support@helixo.co or via our in-app chat.
-Sarah, Customer Support Advocate.
best app so far! For any begginer this app is the best! Cheap and great support! I highly recommend it to anyone
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to hearing you again in the future!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
So far it's been the best upsell/cross sell app we've used. It's customizable and easy to use. They have multiple options including inline, popups as well as cross sells on the Thank You page saving us from having to use multiple apps. Their support is quick to reply and extremely helpful.
The WORST APP I have EVER used. This app did not load on my page, and left code that caused massive issues when I went to uninstall. The customer service made the problem worse, much worse, my page looked like a low class SCAM. There was nothing I could do my end, a total nightmare in every way. Do not install this app, it does not boost your sales, it has a massive advert on it, and the support are totally clueless. They took ages and literally made the problem worse. Way worse! You have been warned. They are so bad it is not funny, nightmare app that will ruin your SEO and your website, they will make you look like a SCAM.
Hello Nick,
We are sorry for any inconvenience that we might have caused you. But certain things are needed to be cleared since your review is heavily misleading and driven by pure emotion and not reason.
In total, you had two issues and one requirement. Your requirement was that you wanted to remove our watermark for free. It was a little hard to accept your requirement to give the paid plan (removing watermark) for FREE!! we offered an extended trial as our best to give. But you still wanted to service that all other merchants pay, for free.
You contacted us via the In-app chat with an issue. The issue was that the up-sell or the offer widget was not showing, you gave us the details to check this issue, which we solved from our side within 10 minutes.
And then there was the second issue which caused all the misunderstanding. The "You may also like section" on your website was not loading images and, we don't know why but you were pretty sold on the speculation that this was caused by our app.
It took some time for us to figure out the issue because all you were saying that we made your site look like a scam. You never gave us any specifics about the issue. Even when we asked you to clarify you never gave a clear reply until the very end, you made it clear that the issue was that the pictures are not showing. How are we supposed to pinpoint the issue when all you are giving us is a vague statement "it looks like a scam"?
Anyways after a thorough check, our team was able to find the cause of the issue. We delivered you the answer to the first issue within 10 minutes and for the second issue in less than 2 hours.
We made it clear to you that the issue was not from our side or due to the app but in your theme and we gave you the technical reason to back our findings.
Our team checked the boxes issue,
While checking we found that the "picture not showing in boxes" issue is not caused by our app or any of our code, because our team checked by blocking our scripts from your theme, and still images were not loading.
For further technical information:
Images are loaded using the lazy sizes library, seems it's not available in the store. Which is causing the issue.
And we asked you to consult your theme developer on this issue. You read and responded to the messages.
And yet you posted this negative review in false claims knowing that the issue was not from our side.
It was mandatory that we address this because the review you gave, even if in the heat of the moment is 100% false and without reason.
For the merchants reading this, let me address your claims:
1. The app did not load on his page.
Ans: It was a minor theme incompatibility and we fixed it for you within ten minutes by changing the position of the widget.
2. Left code that caused massive issues when I went to uninstall.
Ans: As we already clarified the issue was not caused by our app. We explained it to you with technical evidence. We had also shared with you the brief instructions to remove the app completely from your store.
3. It does not boost your sales.
Ans: I think the 400+ reviews speak for themselves. And you have to think why the massive issue did not occur on any of their sites.
4. They took ages and literally made the problem worse.
Ans: You had 2 issues and one requirement, We addressed and solved the first issue in 10 minutes. The second issue was a bit tricky and even though related to your theme and not our app, we gave you the exact cause of the issue in less than two hours. If I'm not mistaken is a very good response time for a theme-related rare issue that is hard to figure out.🤷♂️
5. Nightmare app that will ruin your SEO.
Ans: Our app has nothing to do with SEO( Search engine optimization) Our Lightweight code feature makes sure that it does not affect the speed of the site. Nonetheless, Our app is not related to SEO whatsoever.
6. They will make you look like a SCAM.
Ans: No, we won't.😊
That being said, if you decide to use our app again we are always happy to help you when in need. We are more than happy to help your business grow like we are doing for thousands of merchants!
Hope this clears your misunderstanding.
If you are in need of any further assistance, no worries, please contact us at support@helixo.co we are always happy to help😊 . Have a nice day!
Onboarding was easy and they offer a great help center with docs and the support is fast to respond with inquires and requests.
Very good support, this app could be very helpful for every marketer working with Shopify as a plateforme
Thank you so much for sharing the feedback 😊 Appreciate that and I will be always in one chat away for help :)
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Sarah, Customer Support Advocate
Great app! First of all its free and that's a huge point. The customer service is also excellent. Definitely recommended app.
Thank you so much for sharing your genuine feedback on your experience 🎉 Really appreciated it 🙏
- Sarah, Helixo 👩🦰
Great support
Thank you for your positive feedback!
We're delighted to hear that you've had a great experience with our customer service and find our app easy to understand.
We strive to provide the best possible service to our users, and your kind words are truly appreciated.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Easy Upsells and great support, the application is free so it's a really good way to start with upsells with a lot of options
amazing omg man https://youtube.com/shorts/iAv4xzf8Nug?feature=share
really amazing app i give 5 starrr
I’m glad to hear that you’re enjoying your experience with our app. We are committed to providing a diverse selection of workouts and it’s great to know that we’re meeting this goal.
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Nikitha, Customer Support Advocate.