Swatch King: Variants Options

Swatch King: Variants Options

Reviews (1,625)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and enhancing the shopping experience with effective variant visualization like color and image swatches. It's praised for its user-friendly, customizable interface and seamless Shopify integration. The app's performance is reliable, and the customer support team is noted for their responsiveness and efficiency in handling issues, including customization requests, contributing to improved store functionality and customer satisfaction.

July 21, 2022

The app is fantastic, it looks great, easy to set up, and it does what it promises. I had a question and custom request which was answered on the chat by their support team member Riyona quickly and efficiently. We're very happy with the app and the service, highly recommend.

ROCKYCAY USA
United States
About 1 hour using the app
February 15, 2023

Just added this app and the customer service is incredibly helpful and reactive! Again thank you Shreya for your kindness and help!
It did not take long to improve our product pages, search and collection pages. Can only recommend this app!

Original Homestories
Belgium
About 1 hour using the app
February 11, 2023

its super cool app and super customer support . Really appreciate the help .. the apps looks cool on the website

Yellow Canada
Canada
About 1 hour using the app
November 15, 2022

The app is clean and simple to use. The customer support is a 10/10! Shreya helped me customize the look of the swatches in 5 minutes and the result is 200x better than my previous custom-coded app. Definitely recommended!

Slidely
Italy
About 1 hour using the app
November 16, 2022

App is pretty good but the customer service is way too slow. Keep in mind if you need assistance quickly.

Kulohi
Australia
About 20 hours using the app
Edited May 19, 2023

EDIT: After unsuccessfully contacting the support a couple of times, they finally came back, and helped me with my issue. The app is probably great, but I need different options, so I'm rating the customer support only.

ColoriArt
Slovenia
About 2 hours using the app
StarApps Studio replied May 19, 2023

Hi there,

I would like to extend my deepest apologies for any inconvenience you have experienced with our app and the subsequent uninstallation process. We always aim for a seamless experience, but it seems like you've bumped into a few obstacles - and for that, I apologize.

Regarding your communication with our customer support, I am genuinely surprised and sincerely sorry to hear that you did not receive a response. It appears there may have been a misunderstanding or technical issue, as we have no record of an email from your id "i**o@co*o*ia**.e*"

However, I want to rectify this situation immediately. I invite you to reach out directly to me at shubham@starapps.studio. I am personally committed to ensuring your concerns are addressed, and your experience with our application is improved.

I look forward to hearing from you soon, and thank you again for your feedback. It is only through feedback like yours that we can continue to improve and better serve our customers.

Thanks,
Shubham Vats
Chief Growth Officer

January 27, 2022

When i saw the reviews i really thought that this will help with the variants but instead was a really headache. There is no video (docs) for this app. hard to follow up and you can not customize more likely it takes all the info from what you have and you cant even change the images for the variants and the colors. it is like you got stuck on it. Also, my theme got messed up by the way... in the end this got more expensive. Now i have to find help to fix this problem

DuruNaru
United States
About 2 hours using the app
StarApps Studio replied February 7, 2022

Hey Rosemary,

We are quite unhappy to see you go, and we'd genuinely like to apologise for the inconvenience caused.

We have tried reaching out to multiple times (d***n***s**p@@gmail.com) over the last few days but we haven't  received any response. We offer support via chat and email and our executives are  available from 8AM-12AM IST to answer your queries and assist you with the app setup.

That said our apps are build with utmost care  so as to not mess up with  theme functionality, we would request you to give us an opportunity to have a look at the issue and fix it so that you dont have to bear any additional cost.

And we take pride in our reviews as they speak for the kind service and product we deliver to our merchants.
We want you to give us another chance and I assure you that we will not let you down. I would request you to please download the app again and let us assist you with your store setup.

Eagerly waiting to see our app installed in your store.
Shreya Pillai
Customer Success Specialist

December 1, 2021

Not sure how it works on other themes but if your theme is custom made or is modified this app will completely mess up your product page and checkout system. It leaves some code behind on ALL your themes not just the one it is installed in. Lost days of sales because of this bug.

LOVE MODA
United States
10 minutes using the app
StarApps Studio replied January 11, 2022

Hey Eric!

We're sorry to see you go and apologize for any inconvenience caused.
We tried to reach you multiple times over email (e***.l**e*o*a@gmail.com) in the past few days but haven't received any response. Let us assure you that we build our apps with utmost care to make sure it doesn't affect your store even when you uninstall it.
The app works seamlessly on all themes may it be Shopify, third-party, or highly customized themes. That said if something goes wrong(highly unlikely!), with a few tweaks it can be fixed in a jiffy.
We would request you to please give us another chance to serve you and have you onboard again.

Eagerly waiting to see our app installed in your store.
Shreya Pillai
Customer Success Specialist

May 21, 2020

This app is an absolute must for me. Looks fantastic on my store, and the customer service never ceases to amaze. Thanks, Team StarApps! You really are stars! <3

Paradise Parasols
New Zealand
February 27, 2020

Utpal & the StarApps team have developed a great set of apps to make your product pages look more professional, and they are always on hand with additional support if you need tweaks to make their apps fit in with your store. Highly recommended.

Goblin Games NZ
New Zealand