Reviews (443)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for seamlessly transferring listings between Etsy and Shopify, highlighting its bulk editing tools for updating product details efficiently. Its AI integration and inventory syncing are also praised for enhancing listing accuracy and managing multiple storefronts. The responsive customer support and user-friendly interface are noted benefits. Regular updates add new features, improving functionality and merchant productivity.
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A Great App essential for brands with large inventories. Justin is really helpful and they are working on other features for the future!
Used this to bulk update the descriptions of my products and it did exactly what it should. Big time saver.
BEWARE!!! I have been using this app for a long time now with several different shops on both Shopify and Etsy! STOP --> Before you use this app, the company just rolled out a "major update" on November 1st and their update tanked all the limited features that did work before and created major problems in functionality #1 it will act like and show that you are creating new "unpublished" items, they if you go to publish them to your Shopify draft listings (not even active), it will delete the listing(s) you created. That means if you were creating a group of listings from their "create new" button, it will look like they are being created and show that an item was being created and then when you go to publish it will delete all the items from your shop, entirely! You cannot publish from create new to either publish or draft and it will delete all your item(s) not recoverable. This means if you did 10 items, added photos, video, description, etc. This update will delete all your work if you try to publish the item. #2 The new AI features do not work and will permanently delete other information within an item listing. #3 There was no improvement to the photo editing tools despite what they claim and the background removal tool no longer works for many items. #4 You cannot use many of the "new" features they added in bulk editing. You will still have to go in and manually update the items one by one even when you have selected a group of items to edit in "bulk" #4 The shop "refresh" shop button will delete or unpublish items already published in your shop. #5 The "refresh" shop button eats up your daily allowed item creation, publishing, or editing, even if you don't add, change, or do anything to any item. They require you to refresh (sync) your shop frequently to use their app and they show a timer of when you last refreshed it. It does not automatically sync with the current inventory in your shop unless you hit the refresh button. #6 They will lock down your shop when you reach a number count. For example, if you have 100 items in your shop and you hit the refresh button 10 times throughout the day, you cannot list a single new item that day as you will have hit your "1000" item a day creation/listing/update they've now imposed and didn't exist before Nov 1st! Refreshing your shop isn't creating a new listing. #7 They are offering a promotional discount right now with their update for one month free, in their emails to existing customers they said they would give one month free for those already paying for their premium upgraded subscription. Upon contacting their customer service they are refusing to honor that advertisement sent in their emails. #8 They are using the free month of premium features to auto-enroll non-upgraded linked shops into upgraded paying premium subscription services with autopay without authorization into a subscription and you have to contact them to request to be unsubscribed and have those shop(s) removed from premium subscriptions to not get charge first of December which also means you do not get the free month of premium as they are advertising. Bottomline: Proceed with caution, the limited usable features it offers can be found from other apps.
I'll let the 340+ 5-star reviews we've received speak for the product and our dedication to supporting users and not attempt to address each of the misleading statements and blatant lies in this review.
Unfortunately, Shopify's review response policy prohibits us from posting external correspondence. However, if we could, you would see that this user is completely unhinged and likely psychotic. She reached out via chat and, in response to our efforts to assist, posted 100+ ALL CAPS threatening and explicit messages.
I'm sure that everyone here has encountered similarly outrageous customers from time to time and can relate to the disappointment felt when reading such a deranged review. While it's sad that anyone behaves this way, it's an inevitable part of running a business.
A website developer I am not! Until the Vela app came along I spent long, laborious days editing my 500+ products. Now, with a little help from their terrific support, my time spent editing is now a fraction of what it was. Truly a fantastic product and well worth the money. Again, and I can't stress this enough, the support I've had has been first class. If you don't have this app you must love arduous, tedious work!
They used to be free. Then they started charging $10/month which was worth it (even with a Shopify store and Etsy - so I had to pay double). Now they are raising their prices again. I'd have to pay $45+ a month to use this app. 100% NOT worth it.
To clarify a few points raised in this user's review, it is true that we recently introduced a new pricing model, https://getvela.com/pricing. The new model sets pricing based on the number of listings per shop as It is simply more expensive, in terms of both time and resources, for us to support larger shops, and thus, we have updated our pricing model to reflect this reality.
This is our first price increase since our initial launch two years ago, and we did so, along with releasing a ton of new features now available to all users. I have no doubt that if you compare the price of Vela for the functionality provided, it's incredibly fair, and we have a lot more to come.
Finally, we provided a lifetime discount to all existing users (including this user), so her price would actually be $16, not $45.
The app ruined my shop, the support was really harassing me and threatened me.
"Justin" was not helpful and even violent. I have copied our chat.
I am scared to leave my shop connected.
What can i say,by far the best editing app, and its free! I mean the best,really dont know what else could i say
We were struggling with doing mass updates to our products, and were ready to pull our hair out until we found Vela. Vela is an amazing tool for mass product editing. We hit a snag when we weren't seeing our products update in the Vela app, but learned that it only syncs every 6 hours. Not to worry, we sent Justin a message through the live support tool and he manually updated for us in no time at all. This app is amazing and we should be fortunate to have such an amazing app for FREE!
This app works great and is a HUGE time saver for our Shopify and Etsy stores. Logical interface, short learning curve and fantastic customer service when I did have a question.
I am impressed with the app and the app creator's support level. Good job on both! Well done. Very helpful in both the case of the app and the chat support.