Reviews (438)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving bulk editing features and user-friendly interface, which streamline operations across multiple e-commerce platforms like Etsy and Shopify. They value its cross-platform functionality for maintaining consistency and praise the responsive customer support and continuous updates that enhance functionality. Some concerns about pricing exist, but the consensus is that the app offers good value by significantly boosting efficiency and positively impacting business operations.

January 31, 2024

Stellar! We have been users of Vela for many years and the platform continues to amaze us. It completely changed the way we roll out new products and allows us to work with efficiency, accuracy and confidence.

It is the best business tool we have in our pockets. Highly recommend and if there is a 1 star, 2 star ect., review likely ignore it.

This tool is suited for strategic planners and product managers, but also for the single user or startup side hustle who want to make their life 100x easier.

Vela quickly develops updates, improvements and so on. The help team is responsive and actually wants to know your experience to aid in their own product development. They listen to you. Don't be afraid to ask questions. They will help you!

The Prettiest Pixel - Store
United States
12 days using the app
January 8, 2024

I have been using Vela since its early days... On 5-6 Shops!
I loved it, but not anymore... Not only is it now buggy, but the pricing structure has changed tremendously. I loved that it was a flat $5.00 per store. It made it affordable for someone running several shops. I logged in today to do some maintenance and 3 out of 6 shops will end up being $16/month. It is now based on the number of items in the shop. I know this is still cheaper than many options... But with the limitation on item updates, this makes it untenable for me. I'm sorry to leave Vela and will not recommend it to folks in the future.
I guess it's back to the drawing board to find a better option.

RecoverySwag
United States
About 1 year using the app
January 25, 2024

Love this app, Vela is a life saver to bulk edit your listings on shopify and etsy. Thanks for your amazing customer support guys.

Gifts & More
United States
5 months using the app
November 3, 2023

Great experience so far. Simple and intuitive to use. From basic stuff like ensuring all my images got imported from Etsy (vs just the first 5 with default Shopify import)..it just makes synching my product listing easy. Support has been very responsive and effective!

StudioVy
Canada
27 days using the app
November 17, 2023

They used to be free. Then they started charging $10/month which was worth it (even with a Shopify store and Etsy - so I had to pay double). Now they are raising their prices again. I'd have to pay $45+ a month to use this app. 100% NOT worth it.

Willow Grace Stickers
United States
About 1 year using the app
Vela replied November 21, 2023

To clarify a few points raised in this user's review, it is true that we recently introduced a new pricing model, https://getvela.com/pricing. The new model sets pricing based on the number of listings per shop as It is simply more expensive, in terms of both time and resources, for us to support larger shops, and thus, we have updated our pricing model to reflect this reality.

This is our first price increase since our initial launch two years ago, and we did so, along with releasing a ton of new features now available to all users. I have no doubt that if you compare the price of Vela for the functionality provided, it's incredibly fair, and we have a lot more to come.

Finally, we provided a lifetime discount to all existing users (including this user), so her price would actually be $16, not $45.

February 5, 2024

This app has been wonderful for me! The customer support is top-notch.

WheredUGetThatHat
United States
About 1 year using the app
December 3, 2023

the support is horrible. I had two shops, and Vela was install in one of it, which i can't connect, and login. if I were the customer service, it would rather just don't check all the parameters, and figure out the problem for me. instead, Justin used CAP to TELL me not to do certain things, and told me in a demeaning way that's just waste of his time to help me. what a idiot. if you are so cocky, go work for google or microsoft.

My Store
Canada
5 days using the app
November 21, 2023

“Vela Bulk Edit“ ist eine bemerkenswerte Plattform mit herausragendem Support. Die prompten Rückmeldungen und der hilfreiche Zoom-Call haben meine Anliegen effizient gelöst. Die Möglichkeit, mehrere Listings gleichzeitig zu ändern, hat meine Arbeitsweise deutlich beschleunigt und optimiert. Vela ist ein herausragendes Tool, mit dem ich sehr gerne arbeite – es ermöglicht mir, meine Aufgaben noch schneller und effizienter zu erledigen.”

Ich kann Vel nur empfehlen *****

eloori24
Germany
About 2 months using the app
November 1, 2019

I use this app for Etsy and now for Shopify.

LITERALLY the best app that I have ever used to bulk edit items. I can't imagine the time that I've saved using this app. I also can't wait to see what updates are next for this app, the last few have been great.

Support is great and very quick to reply.

Thank you for an amazing app!

The Letter Gift Shop
United States
Over 6 years using the app
October 2, 2018

SERIOUSLY the best app ever! It has saved me and my team days of work! I love that it is free. Change your compare at prices quickly and easily to make quick sales without loads of time opening up each product. This app is consistently releasing new updates and features, all of which are amazing

Jamboree
United States
About 6 years using the app