Advanced Shipping Rules , 461 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for managing complex shipping scenarios, including multiple options, product groups, and varying rates. They appreciate its flexibility, ease of setup, and integration capabilities. The app is praised for its reliable performance, dropshipping support, and cost-saving features like blended and zone-wise shipping rates. The customer support team is noted for their responsiveness and expertise. The app is also capable of handling large catalogs and instant shipping rule updates.
Refine
-
By rating
I love the app. It works well and does what I need it to do. Wish there was a way to automatically add new products to a group.. It's a little pricer than others but does the job.
This app is a game changer for my store, THANK YOU! Amazing customer service help also! I had a few set up questions and was promptly helped :)
Super powerful. Shopify's built in shipping utility left us with a rather large problem in how we charged shipping for one overweight item in particular.
This app saved the day and Brian was a huge help in making sure I had everything up and running properly.
I needed a solution to charging shipping per vendor and this app performed beautifully. Great support too helped me through. Very easy to use
Terrible support. They literally ignores my messages!
Spending hours trying to set it up and the support is so slow when they do answer, mostly bots answers and no live chat. The app is buggy I guess those positive reviews are either paid, or for a simple policy changes. I tried applying different costs for different products. the app cant do that.
I looked up your correspondence. I can see why you thought our human support was a bot and complicated. 1) We do send an autoresponder to every email with some information on how to make the correspondence go faster. 2) You emailed at 6:00am EST, and got a reply at noon EST, which is 6 hours. It was on a Monday which is our busiest day. 3) The email reply we sent took a best guess at what your requirements were and offered a solution, I don't think we got it right, we could have asked for more clarity on what you were trying to achieve. I can see how this would come across to you as a bot.
Then I see you didn't reply to that email, having given up with the impression that our customer support wasn't worth the follow up email. I sent you an email just now asking for more clarity on your original email. We are still here to help!
Immediate support & provided easy-to-understand instructions for my custom setup. Highly recommend!
Asked for help weeks ago and never even received a reply
It took me month before I decided to commit to another app. After loosing more and more international orders because of the higher shipping prices I thought to offer them a 15$ discount if their cart reach 100$. It took a lot of research to finally find an app to do it. Since I was unsure if it will work I messaged the customer support, a few months back and a few days ago, each time I got a reply so quick I thought no one sleep there . This app offers the discount I wanted to my international customers, and also it allows to restrict the shipping of one of my collections to Canada only. Plus, I got help to install the whole thing. It works exactly as expected and I hope with time it will help to regain international customers. Thank so much Brian!!!
I'm just getting started with this app and can see that it is perfect for what I'm using it for. I can now calculate shipping rates that come from my physical store in Maryland, while also calculating shipping rates coming from my drop shipping company Printful, based in North Carolina.
Customer support gets an A++. I needed quick help and Brian responded to my emails immediately with a solution. The use of this app is going to be a game changer for my ecom store!
I could not recommend this app more highly. After struggling to try to use workarounds within Shopify to do item-level shipping for years we finally decided to try a shipping app. After trying a few others with little support or success we installed Advanced Shipping Rules. The blended rates function works flawlessly and the domestic customer service was amazing. They even answer the phone. Try it, you won't be disappointed.