Reviews (470)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage complex shipping needs beyond Shopify's default capabilities. It offers detailed control over shipping rates and rules, enhancing efficiency and customer satisfaction through customizable options for different products and scenarios. Features include priority and blended rates, and real-time carrier rates. Merchants praise its reliability and the responsive, effective customer support.

April 5, 2025

How do we get support on weekends. I really wish we had a support number to reach a human. I cannot get my contract rates linked again after UPS upgraded their system. Advanced shipping rules is using retail rates. Can we create a rule that calculates a discount off retail rate and something notifies me by email my rates are no longer linked. This is my busiest time of the year.

Howell Pathways
United States
Over 5 years using the app
October 14, 2024

Amazing app and aftercare providing help very quickly with any issues we came across during setup and 3 years into use! Highly recommend using this app!

Buckley Topsoil & Landscape Supplies
United Kingdom
Over 3 years using the app
April 14, 2025

Excellent shipping options and support!

Woven Shop
United States
Almost 3 years using the app
May 29, 2024

We use the Advanced Shipping Rules app on multiple websites. It offers many features, and the support provided is second to none. It is highly recommended for store owners who want to configure a complex shipping matrix with multiple product groups and different rules.

Relaxus Professional
Canada
About 3 years using the app
September 3, 2024

Slow support when there are clear bugs on their side. Cost me losing a lot of sales at a critical time. Only email support is available, they won't pick up their phone. Get this app if you want customers to never come back to your site due to high shipping.

Don's Liquors & Wine
United States
Almost 4 years using the app
July 9, 2024

ASR is a comprehensive tool which provides users with a very high degree of control over their unique shipping arrangements. In our case, we had several zones within the same city and ASR helped us create individual pricing for each. Molly is an absolute champion and was polite, patient, and helpful the whole way through. We really liked the ability to use and test the tool on our live site without any visibility to the customer. Thank you!

Frank's Organic Garden
Canada
12 days using the app
July 12, 2024

I had some complicated shipping rates- some items free, combined shipping, etc.
the ability to use blended rates is ideal
I’m NOT an IT type.. so needed help every step of the way. Molly was incredible! Her directions were exact, and clear.
In a few sessions, I had everything in order and my shipping is working perfectly now. I recommend this app.

HIT AIR EQUESTRIAN
Canada
30 days using the app
May 1, 2024

We had some very specific requirements that were needed for some of our international shipping scenarios. This app is great and with Molly's fantastic help, we were able to get this set up and sorted quite easily. The UI is very user friendly and the rules management is very thorough which allowed us to fine tune our pricing.

JLR London
United Kingdom
23 days using the app
July 19, 2024

Well, what can I say? ASR was a real puzzle to us in starting to add shipping to our store but can't say enough about Molly from Support. She was patient and made everything quite easy to understand. Thank you for everything, much appreciated.

I Hate Tony's Tees
United States
16 days using the app
June 18, 2024

We love Molly! This was our first time using ASR for our Summer sale and everything went so smoothly! We quickly found that this app was necessary, and provided a service that Shopify could not. We had several questions and Molly answered all of them, she went above and beyond and talking us through every step. Thank you Advanced Shipping Rules!

Mark Maggiori
United States
13 days using the app