The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We do not want to leave a negative review but unfortunately have no choice at this time as we have contacted support without a response. We will be glad to leave a positive report upon our issues being at least acknowledged, and hopefully resolved.
Thanks for contacting us. We replied to your first message just 20 minutes after we received it.
The app is correctly configured in your store but it is simple disabled. If you enable it you will see how it is working. Please check the video recording of your store at https://youtu.be/Ttt9nPC8VCY
You can contact us at any time and we will be happy to assist with the app configuration.