Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and diverse features including written, photo, and video reviews, as well as a Q&A section. They appreciate the automatic review request feature, customizable design, and its positive impact on sales. The customer service, especially from Yusuf and Anna, is frequently praised. The free plan offers extensive features, making it a cost-effective choice. Merchants value its ability to handle large volumes of reviews, increase review rates, and preserve reviews when switching platforms. Features like the review slider and the ability to display reviews across similar products are also well-received. The app is reliable, with many merchants using it for several years without issues.

October 12, 2023


Sindus Fashions
6 days using the app
June 27, 2023

Yusuf is always helpful with questions and open to suggestions and reverts timely.
we had an issue with how the reviews page looked and in a matter of days he resolved the issue. Thanks a lot!

The Hair Site
United Kingdom
8 days using the app
June 8, 2023

The single page for reviews is looking great and has better load times than competitors.
I'd prefer a review tool that doesn't require the data to be loaded from external servers, but Shopify doesn't want this built in to its system. Even with the difficulties of having the data stored off Shopify's servers, it still looks beautiful (among the best of all review tools available) and the subscription options are best for my website's uses.

Kimono Dream Shop
United States
3 days using the app
May 8, 2023

I have been using this system for 6 months now and I am extremely pleased with it, the support is very efficient and easily accessible. I appreciate all you do to support your clients Yusuf in particular is great! Keep up the good work team I look forward to working with you for many years to come.

Bespoke Space
United Kingdom
5 months using the app
Edited April 19, 2023

Hi, I need help, but they not help me.. I pay all month $10 but my plan said free... Please give me a response..

I tolk with Helpfulcrowd, they help me today, but seid me I don´t have a subscription with those. They said me Shopify charge me the $10 in my invoice and they didnt know that..

Now, I will mail to Shopify to correct o refound the payments without app..

Finally, Helpful talk with me an they help me in all things. I recomend Helpful!

Alba Delux
Almost 2 years using the app
HelpfulCrowd replied April 18, 2023

Hi there Alba, we're so sorry we were unable to reply to you within 15 minutes as the team was offline when you requested assistance to export your reviews. Please be assured that we always aim to provide all users a 5 star service and app experience!

We've look at your account and the team has already sent you a few emails outlining next steps and has already exported the reviews to the registered app address.

They have also looked into your current plan and your account is on the Free plan, so if you think there is an issue in being overcharged, please share any invoice details confidentially with the support team and they will work with the billing team to resolve.

We hope that we have helped resolved your issue and looking to continue to support you in future.

Just reach out to the support team if you need any more assistance and they'll be happy to help.

Best regards,

Team HelpfulCrowd

Team HelpfulCrowd

Edited June 8, 2023

Anna she was so helpful with my new platform she synced my reviews from an older platform I had and she and the team helped me out and all is well very nice customer service thank you so much. OMG I just review my website and Anna and her team insert a widget looks fantastic my store is MJ Organic Scent web: https://mjorganicscent.myshopify.com. I would like to say Thank You Helpful for helping me with my problem 100% best customer service.

MJ Organic Scent
United States
16 days using the app
Edited June 19, 2023

We utilized this app in our previous online sales platform and were concerned we'd lose all reviews when making the transition to Shopify. Yusuf at HelpfulCrowd was very accommodating when assisting us with the transition and worked very quickly. Thankful for this easy to use app and the incredible support behind it!

USA Sign Frame and Stake
United States
6 days using the app
Edited April 7, 2023

I had an issue with the review app on my website, I contacted Helpful and within couple of hours my issue was resolved. Yusuf was very helpful not only did he fix my issue he recommended another option for me. Highly recommend.

Mudita Essentials
Over 1 year using the app
HelpfulCrowd replied April 12, 2023

Dear Mudita Essentials,

Thank you for your review, we're thrilled to hear that Yusuf was able to quickly and effectively resolve your issue with the review app on your website. We're proud to have a team of knowledgeable and helpful customer service representatives, and it's great to know that Yusuf went above and beyond to recommend another option for you.

We appreciate your loyalty to our app and are thrilled to have been able to serve your needs for over a year. At HelpfulCrowd, we strive to provide the best possible service to our customers, and it's always great to hear that our efforts are paying off.

Thank you for taking the time to share your experience with others. We rely on feedback like yours to continue to improve our app and services. If you ever need anything else, don't hesitate to reach out. We're always here to help.

Best regards,

Team HelpfulCrowd

May 29, 2023

This app gave (and is still giving) me so much trouble. I spent an entire weekend working 16 hours a day putting my placeit models back onto my store because Shopify discovered it was a bug in this app removing them. Now, I have tried to remove it, and it is still holding on to some code and won't come off of my site. I have tried to contact the developer, and I have gotten no response. DO NOT DOWNLOAD THIS APP to your store.

Sassy T's of Texas
United States
3 months using the app
HelpfulCrowd replied May 29, 2023

Hi Sassy T's, please be assured that take these kind of technical issues really seriously, and we've escalated this internally at Shopify to get to the bottom of it.

We're sorry that we didn't get an opportunity to help remedy this with either you or Shopify support directly.

Separately, we have reached out to Shopify support and requested that they provide the evidence and logs that show that our app caused these issues as you have indicated in your review.

Just so you're aware, we've have never had any other '000's of stores report any issues such, or similar to this, as our app only has READ ONLY access for inventory and order details, not UPDATE access. At this point, we believe that any issue is highly likely to be coincidental to other activity (or another app) on your store setup around the same time, one that has write access to inventory items.

I believe that the care team has also helped remove the remaining widget that needed to be inserted manually into your theme that is NOT currently an automated supported feature with the v2.0 themes.

We'll update the reply here when have more information from the Shopify technical team.

January 20, 2023

These guys are amazing!. Yusuf helped me fix widgets on our website in no time and was very professional, quick response great customer service. App was easy to install and works well with our business. Would definitely recommend them

7 months using the app
HelpfulCrowd replied March 15, 2023

Hello homesnliving,

Thank you for your fantastic review! We're thrilled to hear that you've had such a positive experience with our team, particularly with Yusuf. We take pride in providing professional and prompt customer service, and it's great to know that we were able to help you with the widgets on your website.

We're delighted that you found our app easy to install and that it works well for your business. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any further assistance or have questions, please don't hesitate to reach out. We're always here to help!

Thank you for choosing HelpfulCrowd, and we wish you continued success in your business.

Warm regards,
The HelpfulCrowd Team