Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and robust features that boost sales and customer engagement. Key features like automated review collection, seamless Shopify integration, and customization options are highly valued. The support team, particularly Yusuf, is praised for exceptional customer service. Standout elements include handling video and photo reviews and a Q&A feature. Merchants value the app's contribution to business growth and its cost-effectiveness.

May 25, 2019

We made a request to have a feature added and it was added the following week. IAN is a Rockstar, he literally is a man of his word. Helped figure out what was missing, and why the app wasn't loading, and now its working 100%.

3CUTECATS
France
26 days using the app
HelpfulCrowd replied May 27, 2019

Thank you for the kind words 3CUTECATS ;-) Ian will be chuffed! We're glad that we were able to help out with some of the theme snags and also deliver on the new feature to hide the dates on reviews. Looking forward to releasing a ton more, growth building features over the coming months. Welcome again to the HelpfulCrowd community!

February 25, 2020

Has really increased the amount of review responses we get. Easy install and importing past reviews from other platforms such as Shopify reviews was easy.

Footbridge Marketing
United States
25 days using the app
May 26, 2020

I've recently set up my online store and added this app because of the great reviews and they were not wrong! Very easy to set up and reviews started coming in immediately www.ecoladies.com.au

Eco Ladies
Australia
24 days using the app
HelpfulCrowd replied June 5, 2020

We are so glad that you started receiving reviews straight away Eco Ladies!
We pride ourselves on our frictionless review process, similar to Amazon, that is soooooo much better than the old in-email method for so many reasons ;-)

Here's to us helping you get a ton more reviews!

Team HelpfulCrowd

March 24, 2021

Yusuf is the man!! he will help with anything!! I'have asked a 1000 questions to Yusuf and he helped with all of them. Thanks!

Horlogespecialisten
Netherlands
22 days using the app
Edited July 13, 2020

Big thanks to Yusuf for helping me all day with questions i've had, and from the fast and understandable responses.

CAT LITTER
France
21 days using the app
October 28, 2020

Very impressed with this review app. Unlike other apps, both videos & photos are included on the basic plan. Plus, their support team is amazing. Yusuf, in particular replied to my questions after a couple of minutes and managed to move the location of the review widget, install the rating widget and help me sort out the colouring of the widget. Really impressed with your quick response time and amazing work!

Baller London
United Kingdom
21 days using the app
October 15, 2021

I used this app and ask for assistance and Anna was really helpful in helping me set up the no of days before review requests are sent.

Fish n' Chix
Philippines
21 days using the app
November 3, 2020

Amazing. Highly Recommend! Helpfulcrowd is very great at managing the Review and Ask question. And good job from Yusuf. Thanks

Sportlifo
United States
20 days using the app
Edited January 20, 2022

I have not used the app yet...Just set it up. I wanted to review Yusuf and Anna for their excellent help over the past couple weeks as I worked on this. (It doesn't take that long to set up..Ii was just doing it intermittantly around 100 other things!) They respond very quickly...even after hours. The chat houses in email as well, so you have a record and can respond in chat or email, which is nice. I'm sure the documentation has the answers to the questions I asked, but I hat wading through docs, so thanks to them for answering all my questions. The app setup is actually easy...navigating the multiple screens takes a little getting used to, but I'm sure it will become second nature in a bit. It's good to have all the info available. I've had a chat experience with another shopify app and it was really horrible...this one is excellent.

Tasteful Pets
United States
19 days using the app
April 2, 2020

PERFECT and excellent customer service, thank you, pleasure tu use this powerful app ! You need it !

STOP PELUCHES
France
19 days using the app
HelpfulCrowd replied April 3, 2020

Hey Stop Leuches, thank you so much for your feedback.

We couldn't agree more! It's not until you start using our app and all the features that you start to see what it can do for your business. And we've got your back here 24/7 if you need a hand.

Team HelpfulCrowd