Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for creating professional videos with its variety of templates and music options. It's especially useful for small businesses and integrates well with Shopify for automatic product image pulling. Merchants report improved online presence and product appeal. However, some desire more features and customization. The customer service is praised for its quick and helpful responses.

October 15, 2020

Excellent app, user friendly. Perfect for Facebook marketing. I hope soon will be integrated to Instagram.

Puerto Madero Boutique
Costa Rica
5 days using the app
Vimeo, Inc. replied October 18, 2020

Thank you!!! So delighted to read that you think our app is great! Keep enjoying creating videos!

Edited July 1, 2020

I use this app for a post on Facebook, and it helps a lot to save you the time of editing videos from others. I recommend it.

REIMBOZZ
Malaysia
4 months using the app
Vimeo, Inc. replied July 2, 2020

Thank you - glad you like it and find our that our app saves you time! Is there something else that we could do to turn this 3-star rating into a 5-star rating?

Edited October 17, 2020

I wanted to love this app. At first I was able to re-arrange the footage, but now I can't. Even when copying a video that I was able to, I am no longer able to. As I am in the US, their support is only available during the night so getting help can be a long process. They have a paid website, with much more options and better videos, but can't see a way to connect it to Shopify.

Simply Custom Life
United States
3 months using the app
Vimeo, Inc. replied October 18, 2020

Thank you for reaching out to us & for providing your feedback about our app. We’re sorry to learn that you're having issues. That shouldn’t happen! Since posting this review, have your issues been resolved on their own or by our support team? Please let us know! In regards to the updates & features, your input has been relayed accordingly.

Edited May 29, 2021

Card charged on 5/26/21, for $645.71, an entire week before it is actually due. I did not have the option of changing my mind, or cancelling the service or even down-grading before they charged my card. This isn't good business. I will cancel the account and never return. For anyone thinking about using Vimeo and providing any payment information, think again, they will charge your account before the 30 day trial period is over.

Emperfekt
United States
3 months using the app
Vimeo, Inc. replied April 4, 2021

Hey there - would you mind reaching out to us at https://vimeo.com/help/contact with the email address associated with your account? Additionally, it looks like you may have more than 1 account. We’d love to help resolve this as soon as possible.

October 6, 2020

I can't believe how helpful this was. AND IT'S FREE!!! For people advertising on FaceBook, this is ESSENTIAL to have in my opinion if you don't have videos to advertise. For the products I had, I couldn't afford to outsource and have someone make a professional video. This solved my problems and I am so lucky I stumbled upon it. My conversions for FB ads skyrocketed when I started using this. Seriously if you are a beginner and trying to use FB ads don't use bland stock photos, use this app instead trust me.

OurBetterFurniture
United States
4 days using the app
Vimeo, Inc. replied October 6, 2020

We are certainly happy to know that you are easily creating your artwork with our app! Thank you very much for the lovely review and rating!

August 19, 2019

I love it. My video ad came out grate but when i posted it to my facebook page i was looking very blurry. I'm not sure why. So i deleted it.

BlingDogBeds
United States
2 months using the app
Vimeo, Inc. replied August 21, 2019

Thank for your feedback; we're glad to hear you love our app :)
As for the issue you've encountered, can you please reach out to our team so we can take a closer look at it: go to the app's Settings --> Contact Support.
Thanks again, Team Magisto.

January 12, 2020

We embedded the video once, it landed where it please, the 2nd time we embedded a video, it landed adjacent to the first one. Not sure where the videos have to be on Shopify, but I guess in the photo gallery as a video or at least at the forefront or footer of the product description, please have a look into this problem. We sent a screenshot to their team to look into.

A to Z Gadgets UK
United Kingdom
2 months using the app
Vimeo, Inc. replied January 15, 2020

Hi there, thank you for reaching out. Videofy currently supports the auto-embed feature in several Shopify store-themes. Per your description, it seems that it didn't work on your store's theme. Luckily, and as a workaround, you can embed the video manually.
Feel free to reach out at Settings > Contact Support (or follow up if you have an existing ticket) and we'll be happy to elaborate and further assist!

April 30, 2021

It´s really easy to use. I am happy with the effects that they offer. I have already recommended this app to my friends

Comodi Home
Spain
2 months using the app
Vimeo, Inc. replied April 30, 2021

Thank you - happy to read that you are enjoying our app! Is there something else that we could do to turn this 4-star rating into a 5-star rating?

December 31, 2020

I loved this app, it made all my videos look and feel stunning and professional. But not now, they look horrible, I woke up to messages on the video "is this not eShopifiz"? are you changing your name and brand so early? I had to delete my videos, now I am forced to find some other source to do all our videos, I'm so upset, seeing my video showing all Magistro all over it instead of my branding!

Eshopifiz
New Zealand
3 months using the app
Vimeo, Inc. replied January 3, 2021

We’re sorry to learn that you're having issues posting videos outside Shopify. That shouldn’t happen!
Our team has replied to your support ticket via email with a solution; you can always choose what information is posted on your posts from Videofy by removing the Magisto hash from the post description.
Were you able to implement our recommendation? Was the issue resolved? Please let us know if there is any further assistance we can provide. We hope this aids in earning those extra stars from you!

May 17, 2020

Giving a 4 star for now, because I'm new to using your app and will resubmit a new review later. I'm using your app for creating my first Youtube product video and so far it is going good.

Healthy Movements
South Africa
2 months using the app
Vimeo, Inc. replied May 17, 2020

Hey there, thanks for rating our App. Let us know how the video turned out :)