Reviews (142)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and growing email lists, which significantly increases ROI and sales. It features a user-friendly interface, easy customization, and seamless integration with Shopify and marketing tools like Klaviyo and MailChimp. Additional features include blocking bot entries to maintain campaign integrity. Merchants also praise the responsive and helpful customer support, enhancing the app's effectiveness in managing sweepstakes and giveaways.
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Leila has been great to work with and Viral Sweep makes it so easy to manage giveaways. Highly recommended.
We ran a small giveaway and couldn’t have asked for a better app. Setup was flawless, the support team was awesome, and everything worked exactly the way we needed it to. If you’re running any kind of giveaway, this is the app to use.
Overly complicated to setup, overpriced, the base $49 plan really doesn't get you much...so your next option is $199.
I'm sure it's a good app, but it's ridiculously complicated and for the money, their are far better options.
Great customer support. Billie was especially helpful.
Incredible product support. Billie helped me with my promotion to ensure it was set up and working 100% prior to our launch date, the landing page, confirmation emails; post purchase actions she helped implement everything and when I had problems she was able to jump in and fix these promptly. We have used viralsweep for many of our giveaways and cannot recommend enough.
That is genuinely fantastic to hear!
We're so proud of Billie and her ability to ensure every detail—the landing page, emails, and post-purchase actions—is perfect before you launch. It's a priority for us to jump in quickly and resolve any issues, so we're thrilled she could help you with such efficiency.
Thank you for being a repeat customer and for your enthusiastic recommendation!
- Integrates very poorly with Shopify.
- Web app is a bit glitchy when trying to edit/preview changes
- Certain ViralSweep features that are advertised as being part of a plan are not actually full supported by Shopify and cannot be used.
I read the (already extremely complicated) marketing documentation in advance to figure out what ViralSweep platform could/couldn't do. I then paid for a subscription, which I am fairly selective about and don't do often.
My intention was to setup an enter to win campaign on my site with no purchase necessary. I spent several hours in ViralSweep designing and configuring this.
I then went to install/embed it into my store, (a pretty basic thing that I would expect to be supported by an app like this that is in the Shopify app store). Unfortunately, my entry form/promo failed to show up in my theme despite a number of different approaches. I was told that promotions that don't require a purchase cannot be embedded into your theme.
I have to say, this was a pretty disappointing experience. I'm generally wary about apps that are not "built for Shopify" and this is the exact reason. I would suggest contacting them to confirm your exact use case is supported before you subscribe. If not, just look somewhere else.
Hi there,
Thank you for sharing your feedback. I’m sorry for the frustration this issue caused — that’s never the experience we want for you as a valued ViralSweep client.
After reviewing the interaction with our support team, I can confirm that a ticket was created and the matter was promptly escalated to our developers. Our team was able to identify the root cause; however, during the investigation, we found that our access to your store had been revoked. This prevented us from completing the necessary troubleshooting to fully resolve the issue.
Our technical team reached out to request renewed access so they could move forward with the fix. Please know that this is an issue we can resolve with the appropriate store access and development time, and we remain committed to ensuring everything functions smoothly for you moving forward.
If you’d like us to revisit this or need further assistance, we’re here and ready to help. Just let us know how you’d like to proceed.
They have a great supportive team behind, and will help you troubleshoot literally anything you are having trouble with! 5 stars! great software
PLEASE READ!!! Do not get sucked in by all those 5 star ratings. We've spent over $20,000 with viral sweep over the last 4-5 years, they are ZERO and I MEAN ZERO HELP, when it comes to having a problem. I reached out about a single issue maybe 10 times in the last year of their post entry page not giving a count for our customers and they just sent me in circles to find out no one was doing anything. I'd reach out and its like we've never talked before and I'd have to do the same steps over and over to solve the issue. In the end, probably costing the company more than we've already paid them. If 0 stars was an option, would have selected instead. Save yourself the headake and Money.
EDITED: Viral sweep is great. We are on our 6th sweepstakes and they get it right every time. If i have a problem they will hop on zoom with you and fix anything you need. They are great - Coming back to change my review this is not the company it once was. Customer Service is almost non existent when it comes to solving problems - there is people to talk to but they have no idea whats going on anymore like they used to. We are abandoning these guys after this month, after working together a very long time. Started in 2021
Great Products, Great service and the support team responds quickly to help you navigate their platforms and fix any problems you may be having. Highly recommend using this app for your store if you do contests or giveaways on your website.
