Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to translate online stores into multiple languages, with both automatic and manual options. It's praised for its accuracy in translating various elements like product pages and reviews. The app supports SEO optimization, including subdomains and subdirectories, which has boosted international traffic for some merchants. The visual editor feature for contextual translations is appreciated. The customer support team is known for their quick and efficient problem-solving skills. The app is valued for its ease of use and seamless operation.

Edited April 18, 2019

Excellent app! and the support is awesome! I recommend it . Thanks again :)
I Really like it!

Luxuryitems
Italy
14 days using the app
March 4, 2020

All perfect!The support was really friendly and solved my issues really quickly. I would always use this app again.

PHYNE
Germany
14 days using the app
Edited May 10, 2019

I have used this app for almost a year and every time I added another app I would lose all the human translation and have to translate my whole website all over again.
I have contacted support who are not available in the evenings and weekends so sometimes I had to wait 2 days to get through support and that meant I lost sales as my site looked fake.

I have decided to keep my website in French and let people translate automatically from their browser.

I also had old translations from products that have been deleted still on the translation list I did follow the procedure from support on how to delete it but it kept appearing.

Timeo et Chloe
France
11 months using the app
July 17, 2017

Very nice App and very quick support!
I'd like to recommend Weglot to everybody, who sells internationally.

Cheers!

Tokio Fashion
Germany
14 days using the app
February 20, 2023

Excellent support and fast reply, we can only recommend this Service from Weglot. They helped us to find a great solution for Translation, working for different countries.

www.velart.cc
Switzerland
14 days using the app
August 2, 2019

Great support and very fast reply to help me. The plugin works great and its easy to translate with the visual builder

Mi-rê Cosmetics
France
14 days using the app
Edited March 2, 2021

Very efficient customer service: Karina was fast, punctual and professional in dealing with my request for help. Thank you!

suite 2603
Italy
About 1 year using the app
June 16, 2020

This app is good for translating your website to different languages using Google Translate. Therefore, expect clunky and weird translation as you would expect from Google Translate. This may work for some, but not for others. You may want to look into just manually translating your key pages to sound more professional. Otherwise, don't bother paying for this app as your customers can use Google Translate for free.

Customer service is knowledgeable and responsive.

Be careful not to get billed for automatic upgrades. Write to them that you don't want to get billed for automatic upgrades. I fell for this. Never again. Note that this will mean some parts of your pages may not get translated.

This next one is my biggest pet peeve. It is important to note that as you make changes to your site (not new additional content; just any changes), they will store all the content (old and new) and translate absolutely everythinggggg which causes your wordcount (therefore pricing) to go way way up to the point that it sounds unreasonable. We had to go through each page and delete the old translation, which is very tedious. Just by doing that, it reduces the wordcount from 600,000 to below 200,000 for 5 languages. They translated everything including all URLs, all size options, all countries, all searches that customers did, all the dotted lines, dates, discontinued products, SKUs, and also the same translation stored more than once. Imagine all these little stuff gets multiplied by however many languages you offer. A way to avoid this is to do the tedious task of "blocking" translation.

All in all, good app to have if you need translation and don't mind clunky translation, but be very careful with the points mentioned above: overcharging, weird-sounding translation, and wordcount calculation. It can get expensive very quickly.

Weglot team: please take this feedback to better your offering. Translating every single little thing (old and new) breaks down the integrity of your brand. Give customers the courtesy of upgrade advance notification. You have so much potential but practices like this make you look bad.

Bella Belle Shoes
United States
About 1 year using the app
Edited September 5, 2022

Very good app and very good support. If there is a bug - a thing that can happen in seldom cases - the team is ready and available to fix it. Apart from duplicating stores in other languages, I guess this is the best translation app. Used langify before, which created too many problems.

Angles90® Europe
Italy
11 months using the app
June 16, 2022

Der Service und die Hilfestellungen sind super. Immer bemüht!
Die App hat ein paar Schwächen und das Limit von 50.000 übersetzen Wörtern ist schnell erreicht.

GOOD WILHELM
Germany
11 months using the app